Atuo como agente de mudanças através de revisões de processos, monitoria de indicadores, utilização de metodologia de gestão de projetos (ágil e tradicional), desenvolvimento de soluções internas e tendo como principais resultados, criação de procedimentos padrão, estruturação de novas unidades de negócio, desenvolvimento de automações, treinamento dos times e realização de campanhas de comunicação.

Implementing HR systems for Small, Medium and Large clients.Elaborate strategic reports, provide training, mapping processes, applying processes improvement techniques.

Entrepreneur project for increasing Sales and retain more clients that had as result 30%+ Sales and 40%+ in clients retaining. Strategic Planning, KPIs measurement, Communication activities and use Coaching techniques with the Partners and leaders.Develop and apply Sales training, recruiting and selection teachers and two coordinators, mapping and improving processes, implement online collaborative tools for facilitating productivity and time-management.

Develop students language skills applying different instructional approaches, identifying theirpersonality, motivational factors and learning style.

Learning and Development – Responsible for the entire development process, which includes: new employees orientation, training need evaluation, contract training providers, measure training results, set up all human resources systems; create guides for all employees and managers; create and update HR KPIs; compilation of all performance appraisals, update management reports; firm partnership with education institutions. Endomarketing – Organize two company parties per year, make internal communications, create online databases to forehead the public, negotiate with service providers, ensure the quality of the event acting as a hostess and provide every support needed.Titles & salaries – Create and Review Job Descriptions, define core-competences with responsibilities and functions, update the organizational chart, measure internal and external salaries balance, setting up the ADP system, support bonuses and compensation programs.Quality Assurance – Revise HR procedures and provide updates, disseminate the quality polices to HR peers, audit another departments twice a year, keep all HR KPIs updated on a monthly basis. Talent Acquisition – Responsible for the entire recruitment process, define and clarify the job profile with managers, publish all job opportunities on mass recruiting websites, review resumes, screening candidates, conduct a behavioral interview, evaluate candidates’ English skills, apply knowledge tests, forward the finalists to the managers, support the hiring process and give feedback to non-approved candidates.

Interview HR Managers from top 1000 best and biggest companies to identify their best practices and demands. Fill reports about the identified demands and send it to the costumer in order to increase their leads.

Responsible for offering training to new employees about quality polices. Evaluate their assessment and give feedback, ensure the productivity and quality to keep the levels of customers’ satisfaction.