Meeae Mitchell, Pmp, Csm Email & Phone Number

San Francisco, Ca, Us

Successfully led large-scale strategic customer implementation projects, ensuring timely delivery and adherence to project scope and objectives. Collaborated with cross-functional teams to meet customer needs and conducted post-project analyses to evaluate success and metrics.- Project Leadership: Successfully drive the largest strategic customer implementation projects from kickoff to completion, ensuring timely delivery and adherence to project scope and objectives.- Collaboration: Partner with cross-functional teams (Product, Engineering, Support) and external customers to ensure timely delivery of feature requests, bug fixes, and support requests.- Customer Engagement: Build and maintain relationships with customers and internal stakeholders, providing regular status updates, ensuring transparency, and effective communication.- Risk Management: Identify and manage program-level risks, including dependencies and resource constraints, to address potential issues or obstacles impacting project delivery.- Post-Project Analysis: Conduct post-project analysis to ensure goals were met, evaluate cost variances and metrics, and document internal processes to ensure consistency across deliverables.- Partner Management & PMO Implementation: Managed relationships with key partners to align on goals, timelines, and deliverables, while coordinating cross-functional teams to achieve shared objectives. Implemented PMO best practices to streamline project execution, ensure resource allocation, and improve project governance.

Striving to deliver strong project management of software implementations with skills driving best practices. Manage end to end project lifecycle, oversee planning, execution, and successful delivery. Foster client relationships needs and exceed project expectations. - Specialize in software implementations through servant leadership, emotional intelligence, and agile or hybrid methodologies. - Business consultant by optimizing existing processes and creating new ones based on best practices and strategic business vision.- Lead and execute Zendesk Implementations from a consultant and project management perspective, ensuring seamless integrations for clients.

San Francisco, California, Us

Led team management and development for 11 full-time employees and contractors by fostering motivated and skilled workforce. Executed technical projects for enterprise clients, specializing in custom applications, data migrations, and custom development. Drove new business initiatives, establishing processes to support company growth, contributing to increased efficiency and competitiveness. Collaborated with leadership to form partnerships, address technical requirements, and enhance the company’s capabilities. Provided vital sales support throughout the scoping process, ensuring alignment between client expectations and project deliverables. Oversaw resource management, conducted comprehensive onboarding processes, and managed performance reviews. - Managed projects with average annual cost of $2.4 million, demonstrating effective financial stewardship and ensuring optimal resource utilization. - Completed over 250 projects total, project timelines ranging from 3 months to over a year.- Exceeded 50% utilization rate, showcasing high levels of productivity and commitment. - Executed technical projects, resolving customer issues and preventing delays, meeting client needs and expectations.- Initiated and executed efficiency and competitiveness through establishment of new business initiatives and processes including agile methodologies and kanban boards.

San Francisco, California, Us

Designed and implemented a comprehensive onboarding program covering all positions. Managed full time employees for subcontracting, provided effective support for skill development. Oversaw resource allocation and performance reviews. Utilized tools such as Zendesk, Smartsheet, Slack, and Google Business to enhance operational efficiency. Conducted performance coaching and implemented process iterations for streamlined operations. Developed a comprehensive training manual incorporating new SOPs based on evidence from previous projects. - Exceeded 80% utilization rate, showcasing high levels of productivity and commitment. - Spearheaded development of onboarding program that led to a significant reduction in turnover, underscoring commitment to enhancing teams stability and performance. - Improved team effectiveness through ongoing performance coaching and process iterations.- Motivated workforce achieved through active support in pursuing passions and certifications of interest.- Enhanced training and consistency with the development of comprehensive training tools, including creating and maintaining an internal Zendesk Guide.

San Francisco, California, Us

Provided valuable business consultation services, identifying and capturing specific client problems to solve. Collaborated closely with clients to establish world-class customer service policies, processes, and best practices. Managed competing priorities across multiple customers and projects, ensuring timely completion of action items. Utilized tools such as Zendesk, Smartsheet, Slack, and Google Business to enhance operational efficiency. - Exceeded 80% utilization rate, showcasing high levels of productivity and commitment. - Empowered customers through development and delivery of Zendesk implementations.- Improvised customer support capabilities by providing valuable business consultation services.- Enhanced customer service quality and efficiency through collaboration on policy and process development. - Ensured successful project outcomes and client satisfaction through project management.

Wilmington, Nc, Us

Led advanced configurations of nCino and Salesforce platforms, utilizing extensive technical and CRM product knowledge. Analyzed business architecture requirements to modify implementation plans for optimal system performance. Engaged in training on methodology to focusing on streamlining by automated tasks to improve overall project execution efficiency. Utilized tools such as Smartsheet, Salesforce, and Slack to enhance operational efficiency. - Worked over 50 significant projects within the community and regional clients, showcasing diverse and comprehensive project portfolios.- Managed projects exceeding annual cost of $5 million, ensuring optimal resource utilization. - Exceeded 75% utilization rate, showcasing high levels of productivity and commitment. - Collaborated with extensive project teams, including members from Sales, Customer Success, Project Management, Implementation Consultants, Trainers, and Data Migration Teams.

Wilmington, Nc, Us

Managed project planning, resource allocation, and coordination to ensure successful execution of projects. Scheduled and facilitated monthly client calls with C-suite teams, addressing concerns and aligning on strategic objectives. Provided configured demo environments to showcase mCoach solution capabilities, enhancing client engagement and conversations. Collaborated closely with internal and external stakeholders, including Client IT and data teams, Product Management, Sales, and Development.- Built full methodology and led implementations of mCoach across diverse companies, ensuring seamless execution and client satisfaction.- Delivered clear insights through infographic reports, enhancing communication and understanding with clients.- Actively contributed to sales efforts, attending calls and meetings, and providing effective demo environments that increased client engagement and conversions. - Onboarded over 600 users onto mCoach and provided continuous support, ensuring high user satisfaction and issue resolution.

Kfar Saba, Israel, Il

Orchestrated and executed a highlight effective Merchandising program, involving meticulous planning, resource allocation, and cross-functional coordination. Ensured efficient achievement of program objectives through performance optimization and effective cross-functional collaboration.- Led and coordinated team of Field Merchandising Specialists in executing highly effective Merchandising programs.- Orchestrated and executed successful enterprise client and 20,000 store product launch, incorporating effective demonstrations to drive sales and showcase product.

Kfar Saba, Israel, Il

Collaborated closely with multiple departments, including Accounting, Quality Assurance, Legal, Compliance, and Marketing, to streamline and maintain efficient processes that were outdated. Program developed was then implemented in 42 other countries with success. Effectively managed the customer service team, including policy and process development, and provided coaching and guidance to enhance team members' soft skills. - Demonstrated quick and efficient problem solving, resolving customer issues related to Quality Assurance and Legal matters, ensuring customer satisfaction and regulatory compliance.- Managed and developed customer service team through a 3rd party, including creating and executing the 2 week onboarding program. - Developed comprehensive and Standard Operating Procedures (SOPs), ensuring clarity and uniformity across roles and responsibilities.

Kfar Saba, Israel, Il

Acted as the primary point of contact for customers regarding demo programs and corporate training events. Collaborated with multiple demo firms and managers to establish clear sales targets and marketing objectives for demo programs, resulting in consistently high volume of demos year-round. Implemented proactive planning system that reduced overall supply costs. Maintained detailed records of sales trends and weekly field operations statistics provided by Field Merchandising Specialists. Conducted data cleaning and analysis to improve operational efficiency and decision-making processes. Researched and implemented innovative approaches to enhance data gathering accuracy and overall operational efficiency.- Established effective customer engagement and program management strategies, resulting in consistently high volume of demos year-round.- Implemented proactive planning system, leading to reduction in overall supply costs for demo programs.