Melanie Eng Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

• Managed strategic enterprise customers in their digital transformation journey with PTC's solutions for both on-premise and cloud (SaaS) deployments. Customer portfolios include CAD, PLM, AR and IoT solutions in Fortune 500 companies.• Responsibilities included account governance, implementation, adoption, and expansion of products as well as risk identification and mitigation. Conducted quarterly business reviews and wore the hat of Project Manager or to fill in various gaps as needed.• Aligned on strategic initiatives and value realization by becoming a trusted advisor to customer leading to value road map partnerships.• Played an instrumental role in collaboration with cross-functional teams across organizations to identify opportunities for customer retention, growth and expansion. • Received Top CSM Award for Americas West Region FY23 & Top Innovation Award FY24: Sustainability Runway Project with Green @PTC

Minneapolis, Minnesota, United States

• Promoting adherence to client-event requirements through effective delegation, prioritizing and management of entire production lifecycle, from concept to execution of large conferences.• Successfully soliciting proactive feedback from clients to assess event success and uncover opportunities for improvement, contributing to excellent Account and Vendor Management; C-Level facing.• Managing website build, registration, integrations, data analytics, marketing deployments and reporting as well as overseeing content and virtual event management for large-scale events.• Defining customer requirements to develop clear specifications for creating well-organized project plans, including cross-functional team collaborations to analyze potential system solutions based on evolving client requirements, including working with engineering.• Experience in leading and mentoring others as well as continuously strengthened relationships with international partners through effective communication.• Preparing and managing of event and project budgets to deliver at or below projected costs.

Greater Minneapolis-St. Paul Area

- Ownership of all project delivery elements (emphasis on registration design and management of specific client driven technology interfaces, data analysis and reporting)- Handling logistics, liaising and negotiating with vendors- Comfortable compiling information for C-Levels, including VIP and White Glove Management- Providing input and/or managing budget and timelines, housing management, communication management, speaker management, activity planning, attendee registration and program communications- Financial accountability for assigned projects including adherence to client deposit terms and hotel terms and conditions- Management of supplier partners and internal support areas to ensure quality and timely delivery- Leadership and mentorship experience

Greater Minneapolis-St. Paul Area

• Providing excellent customer service in the business loyalty sector; working with multinational companies to provide travel arrangements.• Travelling to on-site locations providing and managing unforgettable client experiences as well as providing real-time issue management, executive assistance and analytics reporting.• Effectively prioritizing and escalating customer issues as required.

Austria

• B2C sales across various departments to drive sales and promote new products and services.• Managed customer orders, maintained strong relationships with suppliers and customers, and handled customer feedback effectively.

Singapore

- Intern in Business Unit Mobility/Automobile- Gathered competitor data and assisted in writing a competitor research report

Austria

Austria

Austria

B.A., Industrial Engineering And Engineering Management

School of Industrial Engineering, International Exchange Student - Completed several business and engineering classes and developed.

Ba, Global Sales Management

- #1 among Universities of Applied Sciences in Austria by Industrial Magazine for 2011 - Program entirely taught in English - gained.

Ing. (Engineer), Industrial Engineering Specialising In Manufacturing

Gained proficient background in production and operation technology, automation, CAD applications, quality and product management.