My passion for helping others is what initially drew me into healthcare to become a nurse, but it is also what inspired my transition to the business side of the industry. As a clinical informatics expert who drives implementation of clinical technology solutions, one of the best parts of my job is seeing how the impact of my efforts reaches far beyond individual patients by transforming care across entire hospital systems and healthcare centers. With deep experience in direct sales, marketing, post-sales support, product adoption, and clinical nursing practices, I advance healthcare outcomes by identifying what clients truly need to better serve their patients and then deliver well-matched software solutions to make their vision a reality.Throughout my career, I have consistently delivered results by finding creative ways to maximize ROI for clients while also meeting or exceeding key business objectives. I am known for driving product adoption and implementation to help clients utilize clinical informatics technologies to their fullest potential, ultimately improving patient-driven care. HIGHLIGHTED RESULTS> Enabled $500K claims reimbursement for client by maximizing use of existing technologies to generate data needed to overturn denied reimbursement decisions.> Improved performance metrics through introduction of new sales methodology and specific training in upselling and retention best practices.> Achieved over 95% client retention across broad range of healthcare entities, including large hospital systems and single-office care facilities. > Dramatically increased adoption of clinical software solutions to maximize ROI for end-users, improve client satisfaction, and enhance patient care.>Grew client base and expanded revenue opportunities through utilization of lead generation software, development of robust network of reference site partners, and creation of scalable and reliable implementation plans. LEADERSHIPI build high-performance teams by fostering a culture of respect, integrity, and continuous improvement where people feel valued, take ownership for their contributions, and are empowered to do their jobs with excellence. My teams consistently exceed aggressive performance goals year after year and are known for delivering superior client service.AREAS OF EXPERTISEClient Services | Strategic Planning | Work Optimization | Clinical Software Solutions | Product Adoption | Relationship Building | Operational Metrics | Retention | Revenue Growth | Mentoring> Let's connect! mmmcartner@gmail.com
Listed skills include Healthcare Information Technology, Healthcare, Ehr, Informatics, and 20 others.