Meg Michael Email & Phone Number

As CNIO and VP of Client Services, I oversee all of Vyne Medical's national accounts, driving sales, revenue growth, and retention for diverse healthcare organizations ranging from large, multi-site hospital systems to ambulatory care centers and individual physician offices. I foster collaboration and multidisciplinary alignment through the supervision of 13 account managers and a team of solutions architects who provide sales support and training. HIGHLIGHTED RESULTS> Met annual revenue quotas every year by training sales team in new methodology and key upselling techniques.> Retained over 95% of clients through consistent commitment to high-quality service, effective software products, and timely post-sales support.> Captured new business growth by utilizing lead generation software to identify opportunities for enhancing client's efficiency and effectiveness.> Championed client success during client's pivot to remote work throughout Covid-19 pandemic by helping companies use existing technology applications to their fullest potential. One client reported that Vyne's software applications enabled them to overturn claims reimbursement denials worth millions of dollars and improve patient ratings by more than 40%. EXPERTISEData Analytics | Healthcare Information Technology | Retention | Upselling | Referenceable Client Network | Workflow Efficiencies

While at Get Well Network (formerly Skylight Healthcare Systems), I was responsible for helping hospitals across the US increase patient engagement and clinical care through integration of our healthcare software solutions.HIGHLIGHTED RESULTS> Achieved annual growth by establishing reliable implementation methods to enable scalable application across a variety of healthcare settings.> Improved client satisfaction by analyzing bi-directional workflows to allow seamless integration of electronic medical records data with our patient engagement software to maximize impact. > Advanced evidence-based clinical practices by leveraging nursing expertise to effectively classify and categorize ambulatory care solutions and ensure clients received the most relevant applications.EXPERTISEOnboarding | Training | Process Modeling | Client Satisfaction | Patient Engagement | Revenue Growth

While at Patient Safe Solutions, I was responsible for helping hospitals across the US optimize a bedside meds administration barcoding solution for safety and quality of care through integration of our healthcare software solutions.HIGHLIGHTED RESULTS> Achieved annual growth by establishing reliable implementation methods to enable scalable application across a variety of healthcare settings.> Improved client satisfaction by analyzing bi-directional workflows to allow seamless integration of electronic medical records data with our patient medication administration barcoding software to maximize impact. > Advanced evidence-based clinical practices by leveraging nursing expertise to effectively classify and categorize ambulatory care solutions and ensure clients received the most relevant applications.EXPERTISEOnboarding | Training | Process Modeling | Client Satisfaction | Patient Engagement | Revenue Growth

As an executive healthcare leader at Cerner, my areas of responsibility grew as I oversaw sales and support for 26 states across the southeast region and managed a sales team of up to 20. I worked to grow our national footprint and mapped workflows and solutions to help clients achieve their business objectives using clinical informatics. HIGHTLIGHTED RESULTS> Reduced churn and improved retention to over 90% through timely and effective post-sales support and process improvement recommendations.> Strengthened industry partnerships by hosting prospect site visits to showcase exemplary service, support and technologies.> Increased customer satisfaction via walk-through assessments to inform sizing and configuration models for new applications.AWARDS AT CERNERDuring my time at Cerner, I received multiple individual and team performance awards, including:> Solution Leader of the Year> Enterprise Solution Specialist of the Year> 4x 100% Sales Quota Achievement Award (individual and team)< 2x Sales Growth Award (team)> 3x Best in Organization Award for Patient Care (team)EXPERTISE Value Realization | Product Adoption & Implementation | Workflow Mapping | Marketing | Retention

In my role as the Informatics Solutions Director, I provided sales support for regional sales teams across 12 states in the southeast region and supervised 12 direct reports.HIGHLIGHTED RESULTS> Increased revenue opportunities by presenting benefits and relevant features of clinical software applications to new and existing clients.>Enhanced alignment of sales strategy with company's mission and vision as key member of sales team to coordinate and execute objectives.> Enhanced effectiveness of sales and support strategies by assisting with benefits realization study data collection to identify opportunities for improvement.EXPERTISEDirect Sales | Alignment | Leadership | Benefits Realization | Clinical System Software | Sales Support

When I first joined Cerner and transitioned from clinical to the business side of healthcare, the company was in its early stages of growth and I was one of the first nurses that they hired to provide sales support for patient care solutions. In this role, I was responsible for mapping workflows and processes for clients to uncover opportunities for technology-enabled efficiencies and process improvements. I was promoted through multiple Application Specialist roles during my early years at Cerner, from Advisory Application Specialist to Senior Application Specialist and ultimately Consulting Application Specialist. HIGHLIGHTED RESULTS> Expanded market research and penetration by pioneering new applications of clinical solutions across various healthcare entities.> Grew client base by evangelizing feature benefits of enterprise clinical software solutions through presentations to existing and potential clients across the US.> Aligned and improved marketing strategies by providing clinical expertise to shape sales and marketing efforts.>Enhanced sales support performance by coordinating professional development opportunities.EXPERTISEPresentations | Marketing Strategies | Strategic Account Planning | Product Positioning | Talent Development