Rob Fea Email & Phone Number

Madison, WI, US

Madison, Wisconsin, United States

Formerly Extract Systems - Acquired by Vyne Medical in August 2024

Madison, Wisconsin

Madison, Wisconsin Area

• As the founding member of the technical and data conversion team, created the conversion process from the ground up and oversaw the process for all installing customers. Data conversions are as critical to a Phoenix.
• Created tools to assist with scoping and managing the end-to-end process
• Managed complex data conversions from project kickoff to completion
• Worked with technical and operational leadership to define scope, map data, and validate the conversion
• Used existing tools and created new ones to map, massage, manipulate, and file data into the Epic database
• Designed and developed countless utilities and tools to facilitate the data conversion

Madison, Wisconsin Area

• As the technical services lead on the new solid organ transplant product, served in roles of project management, process creation/improvement, programming, utility creation, design, customer support, data conversions.
• Played a major role in product design and infrastructure
• Became an expert in the solid organ transplant industry and combined that with my system expertise to create high-quality technical solutions to difficult operational challenges
• Designed and maintained processes and tools to facilitate high quality support and to handle client growth
• Performed product demos to healthcare IT and operational leaders as well as end-users
• Managed staffing for new and existing clients

Madison, Wisconsin Area

• Partnered with customers at major hospitals and clinics worldwide, serving as the primary technical services point of contact for up to 8 clients simultaneously. Contributed to #1 KLAS rating for best customer service.
• Quickly learned and adapted to an unfamiliar programming language and database (InterSystems Caché)
• Designed, developed, tested, and implemented fixes and enhancements to Epic’s software applications
• Utilized technical skills and software application expertise to provide customers with technical assistance in implementing and maintaining multiple Epic applications
• Worked closely with customers to diagnose, isolate, and resolve technical difficulties, which required intimate knowledge of the application code and specific customer workflows
• Partnered with customers to optimize the system to meet end-user and regulatory needs

Clayton, Ohio

• Doubled revenue in each of the first 4 years and grew the company to over 200 regular clients and 8 employees
• Worked directly with customers on a daily basis and marketed services to prospective clients
• Managed employees, oversaw jobs, and collaborated with a partner to make the business a success
• Quoted jobs proficiently using experience, knowledge, and cost/benefit analysis
• Built a solid understanding of small business operations and challenges