Megan Gudding Email & Phone Number

United States

Birmingham, Michigan, United States

My role as an Account Manager first for Discovery and then Warner Bros Discovery led me to a position of being proficient in their original and then merged internal systems as well as G-suite, Microsoft Office, and SalesForce among others. The drive towards digital sales as well as the company merger only enhanced my ability to adapt to change and continue to thrive in a new environment. Not only was I building plans, working closely with our Account Executives to anticipate clients needs, and maintaining deals that were sold through, but I also worked across our portfolio of networks and with colleagues across the country to ensure a seamless and efficient delivery of proposals.

Birmingham, Mi

Due to my initiative, skill, and drive to learn, my role as Coordinator with Discovery was very short before I was promoted to Manager. I was able to fully develop into my Account Coordinator responsibilities as well as expand my knowledge of the industry, become proficient in multiple systems, and take over a number of responsibilities that would be those of an Account Manager. I was also a trusted source of information to my colleagues, worked to create inter-office reference material, and worked collaboratively with multiple departments to identify and resolve issues.

Farmington Hills, Mi

I was the floor trainer for both incoming new hires and veteran skill check/re-trainings. I completely overhauled and created a new training program for the initial process, which I then led several training classes through with great success. Because of my achievements, I was later asked to create the training program for our newest process, which included the extra challenge of learning said process without having the opportunity to gain an in-depth knowledge from actually working on it. Creating a brand new program from scratch was necessary as the prior trainings were a Frankenstein'ed version of other similar processes with little original material and much of that was already outdated. Even with that, I was able to research the existing material, was coached on questions that remained afterward, and found where the gaps were in the existing material resulting in a completed training schedule with material I created and resources I located.

Michigan

Continued the services for the same client as my prior position under a different vendor. I was able to continue to grow my skills and knowledge of the clients product while building relationships with the users of the product. I was brought on to our top tier support team by November, where I was one of two agents supporting a white glove agency with any requests they sent in. My monthly and weekly metrics continued to hold above floor expectations, and once a floor-wide incentives program was put in place I was always eligible based on my performance.

Michigan

In my time with this vendor on site for our client, I had shown great performance throughout training and was brought onto the floor to the chat team; considered the more difficult of the two channels and a sought out position for floor agents to strive for. We provided support for our client, a top rated global search engine, in regards to their map and the businesses featured on it. I was also recognized for my performance by my Team Lead and this skill was reflected in my weekly and monthly metrics, being that I only scored 100% on quality evaluations as well as passing survey expectations for the floor.

Detroit, Mi

While with GH+A, I had the opportunity to take on a position with fluid responsibilities and make it my own. I spent my time not only exceeding the expectations set upon me as an administrative assistant, but also easily taking on new responsibilities on my own volition and by request. I worked with my superiors and our clients on composing proposals, invoicing, and other billing matters. I would also proof and draft documents going out to clients; this was something our staff came to rely on me for based on my demonstrated skill. I volunteered to be part of the Social Committee, where we planned events, researched vendors, and created a culture that fostered productivity in our employees. In addition, I managed the calendar and travel arrangements for the Detroit Office, confidential benefit information, and ran the everyday office operations.

Troy, Michigan

Throughout my entire employment I held a spot as one of the top five Sales Agents for ViSalus. Using carefully calculated phrasing and inflections, I learned to direct customers to a resolution that was both beneficial to the customer and the company. In addition, I created documents for training purposes as well as led multiple classes for new hires. These classes included basic skills such as knowledge resources, company policies and procedures, product knowledge, and sales techniques. I also led classes for veteran agents to develop more complex skills. These classes taught skills such as commission calculation, commission qualification, and how to diffuse combative customer situations. Because of my efforts I had been awarded Employee of the Month for October 2015 and was frequently sought out as a source of information.

118 N Broadway St. Lake Orion, Mi 48362

Kept in contact with potential vendors, sponsors, and visitors to take part in local events through email, phone calls, and social media. I also helped work the events, corresponding with the workers and guests to make sure everything was successful as possible. Another essential part was keeping organized contact information, statistics, and other event information. In this short time, I was given full responsibility for a couple big events; my most in-depth contribution was pulling together and hosting the Summer Concert Series.

2700 Shimmons Rd. #239 Auburn Hills, Mi

As an Administrative Assistant for the housing community, Lake in the Hills, I handled all prospective applicant contact and processing (including showing homes, keeping updated inventory maps, and promoting community events). I composed all internet listing of the homes including taking aesthetically pleasing photos, creating the bios, and posting to various sites. I also made sure to keep current resident history organized and updated. I handled much of the billing and legal paperwork for our residents. Outside of my normal duties, I was always willing to help with community upkeep and other essential tasks to make our community the best it could be, resulting in our community winning the Beautification Award for Auburn Hills of 2013.

Greater Detroit Area

Helped over two summers with records clean-up project involving vital legal documents, offsite storage, and knowledge of their company programs. Exceeded the workload expected of me and continued to perform above standards.

Kept a running knowledge of the restaurant, computer systems, menu, and returning guests. I also worked quickly and efficiently for extended periods of time while corresponding with guests and coworkers. In my time there, moved up in rank due to both my performance and drive. Was promoted to a floor trainer to teach future employees the best practices for performing the job.

Shelby

I met with multiple students of all ages to review homework and expand skills in areas needing improvement. Position required the ability to have a running knowledge of many mathematical concepts, familiarity of returning students with their strengths and weaknesses, and the proper tools/visual aids to use.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Tau Sigma Honor Society

Education record