• Oversee store operations, such as opening and closing the store• Process payroll for 18 employees and forward the information to our accountant, in order to finalize bi-weekly checks• Maintain a balanced cash drawer, while attending to customers• Responsibly handle cash, credit, debt, and check transactions• Schedule appointments and send reminder emails and phone calls, utilizing our Client Track system, where client and payment information is stored• Developing a newsletter for clients, to stay updated on current trends, products, and promotions• Develop and manage social media campaigns on Facebook, Twitter, Instagram, and website to increase brand awareness, create traffic, and engage followers.• Replenish products, place orders, count inventory on hand, and match is with our records to ensure operational efficiency• Respond to customer complaints in a timely manner to ensure customer satisfaction and improve customer retention• Stay knowledgeable of current promotions, sales, hair trends, and popular products to best serve clients and provide personalized recommendations

• Recruiting and retaining staff; reviewing and analyzing resumes, interviewing, hiring, retention, performance management and evaluation, development, coaching disputes, and administering disciplinary procedures.• Monitors daycare, after school, and summer camp programs to ensure all administrative, building, and classroom protocols are maintained according to VA office of children and family services and federal regulations.• Coordinated department through receiving and maintaining accreditation from the national association for the education of young children (NAEYC).• Prepares annual budget of the department for presentation to administration and periodic forecasting presentations.• Responsible for: budget compliance, staff supervision, interviewing parents, facilitation of in-service trainings, meetings and professional development for staff.• Held responsible for collection of fees, having input to and implementing site budget.• Responsible for maintaining all records and data on each child and each employee.• Provides staff leadership for annual fund-raising campaign and committees as assigned.• Ensures a safe, fun and enriching program to foster children’s social, physical, spiritual and mental growth.• Assists in the marketing and distribution of program information.

• Oversee activities of the childcare center in order to provide instruction and care for children.• Provided management and leadership in the provision of quality year-round pre-school and school age childcare services.• Holds monthly meetings for staff, regarding classroom management activities.• Conferred with parents regarding facility activities, policies and enrollment procedures.• Proficient in ProCare.• Proficient in Customer Relationship Management. (CRM)• Creates curriculum base progress reports.• Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations.• Increased quality programming for children based on best practices for children as outlined by the National Association for the Education of Young Children.• Researches and implements group “field trips” for center involvement.• Manages staff and child files for licensing.• Scheduled staff trainings and schedules while maintaining proper staff to child ratios.

• Oversee activities of the child care center in order to provide instruction and care for children.• Provided management and leadership in the provision of quality year-round pre-school and school age• child care services, with a major emphasis in meeting the child care needs of low-income families.• Conferred with parents regarding facility activities, policies and enrollment procedures.• Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations.• Performed classroom teaching duties during absence of regular teacher.• Increased quality programming for children based on best practices for children as outlined by the National Association for the Education of Young Children• Scheduled staff trainings and schedules while maintaining proper staff to child ratios

• Create pamphlets and PowerPoint presentations, regarding abuse, neglect and support for those in need• Respond and listen to calls on a Suicide Hotline to provide emotional support, security, comfort, resources, and counsel• Provide open-minded, culturally sensitive, women-centered, emotional support to children and women in crisis over the phone, through blog posts, and in person• Council 10 clients, three hours, per individual, per week, on issues such as grief and loss, spousal abuse, child abuse, hoarding, eating disorders, social anxiety, etc.