• Mentor, support, and assist all representatives in the Customer Success Department• Assist with special projects assigned by leadership team and executives•Maintain and foster an exceptionally high level of customer service for clientele•Work closely with the sales team and the VP of sales to ensure a fluid transition of the On-Boarding process• Responsible for creating, closing, tracking and reporting results of customer interactions, sales support, and opportunity results

• Monitor, Promote & Enhance online reputations for healthcare professionals• Externally build communications for client services and reviews across 75+ differentwebsites • Assisting customers in enrollment and provider services• Inform customers of the details and specifications on their account • Resolve inbound requests directly via phone, email • Following-up on customer inquiries and complaints that have not been resolved • Communicating effectively product services & account features to customers• Performing research on billing inquiries and claims • Develop & foster relationships with large strategic growth accounts • Work closely in conjunction with Sales and Marketing departments to grow and maintain happy clients• Direct communications contact for new and existing customers addressing inbound requests, full account setup, and onboarding process• Creation & Negotiation of current contracts & up-selling accounts• Oversee payment processes• Follow up with new and past customers to drive referrals and help close new business• Charted new features for online applications and usability • HIPAA (Health Insurance Portability & Accountability Act) Compliance Certified • CRM experience: Salesforce, Desk, Braintree• Yext Certified Professional

• Monitor, Promote & Enhance online reputations for healthcare professionals• Externally build communications for client services and reviews across 75+ differentwebsites • Assisting customers in enrollment and provider services• Inform customers of the details and specifications on their account • Resolve inbound requests directly via phone, email • Following-up on customer inquiries and complaints that have not been resolved • Communicating effectively product services & account features to customers• Performing research on billing inquiries and claims • CRM experience: Salesforce and Desk

• Supervise and manage 20 new members, leading new member meetings • Support and guide each member through rigorous new member process • Continuously new ways to improve the process • Build and maintain a professional learning environment • Bridge new members and active members • Actively train new members how to instill Pi Sigma Epsilon values into everyday life • Demonstrate the value of punctuality• Plan and organize group activities

• Supervised a translation project for the health history forms of a dental office to other languages and kept everyone on task while checking in on their progress• Developed and researched promotional marketing content for entire TayCorp industry• Managed licensing and certifications for entire business and oversaw multiple projects to make sure they were finished in a timely manner• Fostered and expanded multiple social media channels for entire company

• Planned, implemented and oversaw educational and creative activities• Managed large groups of people in high stress environment • Strong ability to understand and follow directions• Supervised students while playing in classroom or on playground to ensure health and safety.

• Executed outstanding salesmanship though strategic selling• Set and exceeded targeted sales goals• Prioritized customer satisfaction and assisted customer through suggestive selling