At Classkick, we believe in one simple truth: everyone wants to learn and grow. We also know students can do their best when they have great teachers, the right tools, helpful feedback, and good opportunities. Our vision is to increase learning and agency for all students — giving them control over their educational journey.

*Develop and execute a comprehensive customer success lifecycle aligned with the company's goals*Set and track SMART goals and KPIs for individual and team performance*Oversee and lead renewals and work with sales team members to support expansion opportunities*Provide coaching and strategy to enhance team members’ skills and expertise*Lead implementation, success, and support for all partners, including schools, districts, and CBO's

As a Senior Manager, I led the scaling efforts for efficiency and automation through a new customer success lifecycle I designed and implemented. As the Gainsight Business Development Lead, I trained and and coached the Success team on the platform. I managed a portfolio of 200+ higher education institutions.

As the first regional based Senior Success Manager, I managed a portfolio of 120+ enterprise customers with an active contract value of $1 million. As a Team Lead, I managed Customer Success Associates and developed the first regional customer success lifecycle for the West Coast.

As a Senior Implementation Manager I led a cross-functional team in restructuring the implementation processes and department. I was the lead project manager for customer implementations and decreased the implementation timeline by 30% in 4 months.

As the Head of Implementation, I was responsible for hiring, onboarding, and management of 4 team members in the Implementation/ Customer Success department. I spearheaded the design and implementation of new department structure and led my team in scaling efforts to reduce the customer onboarding process by 50% during a 200% increase in sales.I served as member of the Leadership Team responsible for strategic vision and planning. I also led multiple cross-functional teams with Sales, Engineering, Professional Learning, and Product Management. I also managed third party vender relationships with partners in New Zealand, Australia, and the United States.

As the Implementation Manager, I developed the first customer success lifecycle to ensure seamless customer experience and assist in scaling efforts. I hired, onboarded, and managed contractors to assist during peak implementation seasons. I developed and led a training program which enabled the sales team to achieve sales targets.

As the inaugural implementation staff, I led clients in implementing and configuring the Hapara platform. I was the lead project manager for data integrations. I managed a book of business of 700+ schools and organizations.

As the inaugural customer success staff, I developed the first customer facing training program and conducted product usage checks to ensure adoption and product satisfaction. I introduced NPS to the business to assist in reducing churn.

-Technology/ Mobile Pilot Committee Member-Developed ActivInspire Training Manual for Teachers-eLearning Course Developer: "Figurative Language in Fourth Grade"-Curriculum Developer

-Developed SMART Notebook Training Manual for Teachers -Developed Training Materials-Trained K-2 Staff On-Site and Virtually

Curated web-based educational media for Learnboards on Common Core Standards in English Language Arts grades 6-12.

-Developed and implemented reading, writing, word study, social studies, science and technology curricula.-Technology Task Force Committee Member-Pilot Classroom: Smart Board and iPads-Google Drive Trainer-eLearning Course Developer: "Just Right Books"

-Developed and implemented curricula in reading, writing, word study, social studies, science, and technology using State of Michigan's Grade Level Content Expectations.-Second Grade Technology Representative-Google Docs Trainer-Self-Contained Technology Teacher