Megan Smith Email & Phone Number

Coordinate with multiple departments, clients, and vendors to ensure customer satisfaction and issue resolution dailyOverseeing Routine issues through phone and email that includes and is not limited to setting appts, tracking, accessorials, load closuresEnrich client experience through personalized service of accountsIncreased revenues for assigned accounts through identification of additional needs and combining product and market knowledge with internal team inputEducating clients about product and new features, familiarizing them with offeringsEngage internally with multiple departments to ensure the success of each account including Carrier Operations, Pricing, Enterprise Sales, & AccountingEmerging Star : Identified as a rep capable of coaching up new employees within the company

Completed 60+ calls a day (12+ conversations) to assigned leads, building rapport and establishing relationships with prospective clientsReactivated former clients through detailed familiarization of product and packages Designed call and email campaigns to boost account engagementPerformed needs analysis with clients

Phoenix, Arizona Area