• Responsible for hiring, training, and performance management of 5 hourly department managers and 50+ employees across Starbucks, Bakery, Produce, Meat, and Dry Grocery in a $35 million Target store• Initiated culture change that resulted in improved employee engagement surveys and 6% decrease in turnover• Improved Food divisional sales to 36% of all store sales, while beating payroll and overtime goals• Promoted to District Food Resource, leading a district of 10 stores through training based on customer survey feedback and sales trends• Promoted 3 hourly grocery employees to hourly department managers and 1 to salaried assistant store manager by providing performance feedback and challenging work assignments

• Served as Human Resources manager for 100+ hourly employees and 10 hourly department managers in a $21 million Target store, focusing on employee relations, training, scheduling, and payroll administration.• Promoted to District HR Resource, conducting visits to 9 salaried Human Resources managers and providing feedback to improve district metrics to #1 out of 5 districts.• Increased store morale by 35%, based on job satisfaction surveys.• Improved turnover by 9% by fostering an open door culture and developing solutions based on root causes to mitigate future turnover.• Appointed Business College Learning Leader, training and on-boarding 6 new in role Executives.• Promoted 8 employees to hourly department managers and 3 to salaried assistant store managers by creating a culture for career development and engagement.• Achieved best payroll results in the Region, #1 of 400+ stores, by focusing on work-center productivity and wage management.

• Traveled 25,000 miles visiting 16 chapters across the U.S. and Canada during a 10 month period, providing marketing expertise to optimize recruiting efforts for local sorority chapters • Authored marketing plan to launch two new chapters, resulting in a record number of new recruits for University of Kentucky and University of Denver • Introduced more effective marketing strategies at Georgia Tech to increase on-campus visibility, overseeing $150,000 chapter budget and generating a 25% increase in recruitment• Prepared 35+ chapter summary reports with recommendations submitted to top management

• Assembled database of 75 potential clients, cold calling each, delivering 7 customized proposals • Attended weekly training with NML agent to develop skills to build and manage a client base• Earned State of California Life and Health/Disability Agent Licenses via on-line training program

• Provided marketing support and general office management assistance for high producing finanical representative• Initiated targeted campus marketing effort, arranging 12 credentials presentations yielding 300+ attendees and 15 new banking clients• Planned and executed client appreciation event to entertain 350 customers • Authored and sent year-end client consultation request letters to 350 customers, scheduling and providing follow-up support for all consultations