Megan O'Brien Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

- Identified pain points and created the existing implementation request process and system for tracking and implementation tickets using Asana.- Responsible for all new technical rollouts and betas to ensure urgent issues are caught up front and enhancements are made to new integrations and new features rolling out. - Created and maintained the.

Remote

- Coordinate with the Customer Success team to manage technical onboarding and training for new customers- Project manage technical solutions and escalated issues for customers alongside the Customer Success and Support Engineering teams- Collaborate with the Sales team to deliver pre-sales technical demos and lead discussions on the technical benefits of.

Remote

- Exceeded Support KPI's for ticket closures, positive customer feedback, and response SLAs. - Created and maintained a large internal reference documentation for all support operations.- Created and maintained customer facing documentation.- Provided exceptional customer support to customers from small SMBs to Enterprise.

Remote

- Provided mentor-ship and guidance in the Treehouse Full Stack JavaScript Techdegree Slack by helping coders get unblocked, answering their questions, and reviewing their projects.- Co-created a welcoming slack community culture where code students feel supported and inspired.- Graded Full Stack JavaScript Techdegree Projects and give.

Wakefield, MA

- Identified the need for and created an enterprise implementation process to help our customers successfully implement the full spectrum of TapClicks products.- Created processes between product, customer success, sales, support, and the implementation team to streamline processes and encourage the best customer experience journey.- Worked directly with.

Wakefield, MA

Responsibilities:- Working closely with our largest customers both existing and new to ensure that they understand the product(s) and to ensure that they are using our product(s) to their fullest capacity.- Working in a close knit team that was devoted to our largest clients and had multiple roles within it to ensure all aspects of the client experience.

Wakefield, MA

Responsibilities:- Leading and coaching the Support and On Boarding teams.- Working closely with clients to resolve issues that may arise to an expedient and satisfactory conclusion via email, phone, and various other communication channels.- Constantly creating and improving both support and inter-departmental processes.- Training clients on various.

Wakefield, MA

Responsibilities:- Supervising the Customer Success Team.- Working closely with clients to resolve issues that may arise, to an expedient and satisfactory conclusion via email, phone, and various other communication channels.- Constantly creating and improving processes both support and inter-departmental processes between support and another department..

Wakefield, MA

Responsibilities:- Working closely with clients to resolve issues that may arise to an expedient and satisfactory conclusion via email, phone, and various other communication channels.- Constantly creating and improving processes both support and inter-departmental processes between support and another department.- Training clients on various products and.

Somerville, MA

Swing Expression is a West Coast Swing Dance Community/Class located in the Boston area and founded by Roberto Corporan.Responsibilities:- Social Media Marketing -- Administration of Swing Expression Facebook Page & Facebook Group -- Managing Paid Facebook Ads -- Taking Video & Pictures.- Creating and managing the website. - Collaborating with other.

Framingham, MA

Marlborough, MA

Northborough, MA

Lawrence, MA

Responsibilities:- Solved Clients reported Issues through the general line, the emergency line, and the ticket system.- Helped issue software, database, and web upgrades.- Creating new shell builds (i.e. Creating new customer databases and setup through out our network including the setup of their websites.)- Creating and partially designing portals for.

Entrusted to enter peoples houses and take care of their dogs, either in the middle of the day, or over night stays.

Worked at the Dogtopia in Davers, MA which wasn't listed.

Wellington, FL

- Contractual position for the WEF (Winter Equestrian Festival) Season. - Managed all daily tasks needed to run the barn. Ordering feed and bedding, managing lesson schedules, managing the horses training, feed, and exercise schedules, and did all daily manual labor tasks (i.e. Feeding, mucking, grooming, riding, etc).- Managed all entry fees/paper work.

- Managed all daily tasks needed to run the barn. Ordering feed and bedding, managing lesson schedules, managing the horses training, feed, and exercise schedules, and did all daily manual labor tasks (i.e. Feeding, mucking, grooming, riding, etc).- Taught lessons from beginners to intermediate riders both children and adults.- In charge of marketing the.

Full Stack Javascript Techdegree, Computer Programming

Full Stack JavaScript Techdegree. Gained proficiency of fundamentals in: - JavaScript - Node.js - React.js - Express - SQL Learn more.

Associates, Computer Networking Systems

Graduated with Honors