Megan Taylor Email & Phone Number

Orlando, Fl, Us

Leadership: Accountable for overseeing the full life cycle of $8 million in revenue, ensuring the billing revenue is maintained at a 90% term rate. Functioned as a catalyst for change, guiding mindset shifts, advancing skill levels, championing transformation, offering coaching, promoting continuous best practices through reinforcement sessions, and mentoring customer service professionals.Projects: Expand Mid-market Staff capabilities through the Large Space Mentor Program, develop Project Luna (CTA Development), and improve marketing campaign strategies. Managed: Eight team members and their respective collaborations. Provided support for process management, aligned channels with business associates, and fostered efficient communication strategies for on-the-ground teams. Enabled customer success programs, facilitated the growth of customer success staff, and promoted customer success engagement.

Orlando, Florida, United States

Customer success enablement is all about recognizing and fully understanding the needs of customer success teams and providing the tools, resources, and enablement services they need to achieve their own success.My primary responsibility in customer success enablement is to ensure that all staff responsible for customer success are fully trained and have all the skills and resources they need to do their jobs. Here are some of my key responsibilities • Designing, developing, and maintaining on-boarding programs for customer success teams and managers.• Developing product training programs for customer success teams and managers.• Establishing professional development programs for all customer success teams.• Coaching, mentoring, and partnering programs for new customer success staff and managers.• Determining and defining on-boarding milestones and certification programs for customer success teams.• Ensuring customer success teams are full acquainted with client relationship histories.• Training customer success teams in the use of internal tools and processes.• Recognize that people have different learning styles and tailor training and familiarization programs to suit them all.• Identify operational inefficiencies and devise effective improvements.• Collaborate with all stakeholders to define exactly what customer success enablement is required to deliver in your organization.

Orlando, Florida Area

As an Account Manager with Lumen Technologies, I help companies within our different verticals solve their complex network, data and security challenges. Whether to U.S. only companies with a national presence or U.S. locations of global organizations, I provide the collected talent and technologies that Lumen Technologies has assembled to resolve complex data, IT, security and networking challenges.I can help you lower voice and data costs, not necessarily by reducing the amount you spend on each service, but by developing more efficient solutions to handle internal and external communications.Network, Cloud, Storage and Services are the components of a truly “digital experience.” Lumen is at the forefront of helping customers acquire the solutions they need to meet current growth objectives and the challenges they’ll face in years to come, including:★ A secure, reliable and scalable network★ Integrated, cloud-based services★ Managed and IT services★ Adaptive networkingWe are committed to consistently deliver the most progressive technology coupled with outstanding service to empower you to more effectively drive business and enhance your customer’s experience.Whether you are the CEO, CFO, or the CTO, you want to improve your operational efficiency and reduce business risks. You also want a secure, agile and efficient network with a global reach. We’ll provide the solutions you need to take your business to new heights.IT Solutions | Cloud | SD-WAN | Telecom | Data NetworkDelivering Customized Digital Business Solutions For Enterprises | Account Manager II | Lumen

Central Florida

Central Florida

Melbourne, Florida Area

Grew sales revenues by performing product demonstrations at selected customer sites.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.Promoted the company and myself by communicating with Social Medias, journals and community events Identify additional sales opportunities outside of traditional channels.Work as part of the sales team to generate ideas for company sales opportunities, processes and systems.Responsible for relationship development and management with key individuals and top decision makers Consistently met and exceeded department expectations for productivity and accuracy levels

Promoted the company locally by communicating with local Social Medias, journals and the community in general.Opened a new store location and assisted in recruiting and training new staff.Ensured that quality, customer service, health and safety standards are met Resolved safety, legal and security issues.Motivated the store team to increase sales and ensure efficiency

Led direct reports and cross functional team with representatives from customer service, corporate retail, and third party retail locations.Coordinated activities and supported key locations by providing collateral, educating on policy and procedures, and assisting in sales process to achieve maximum results.Worked with senior management to establish goals of locations and forecasts Conducted telemarketing and market research to determine target markets to increase business sales Attended local business meeting to network and build rapport with business owners Generated leads by cold calling, profiling clients, and effectively presenting marketing, advertising, and products to enhance the workplace.Negotiated terms, wrote contracts, closed sales.

Aa, Associate In Arts

Bachelor Of Applied Science (B.A.Sc.), Organizational Leadership

Bachelor'S Degree, Organizational Leadership