Megan Willis Email & Phone Number

Sacramento, CA, US

United States

• Led large-scale, multi-phased ServiceNow HRSD implementations, streamlining enterprise workflows and enhancing user experiences across global industries.
• Collaborated with senior stakeholders to define project scope, objectives, and KPIs, ensuring alignment with business goals and successful execution of transformative initiatives.
• Managed cross-functional teams, mitigating risks, adhering to deadlines, and consistently delivering high-quality, efficient service outcomes.
• Delivered impactful HRSD solutions, driving significant improvements in employee experience and operational effectiveness.
• Proactively identified opportunities for continuous improvement, including system enhancements, platform upgrades, and new business solutions, maximizing ROI and supporting long-term growth.

Greater Sacramento

• Led the ServiceNow platform implementation for 48,000 users, optimizing processes across ITSM, Workplace Service Delivery, Knowledge Management and Employee Center, directly enhancing enterprise efficiency and user.
• Partnered with senior leadership to align ServiceNow solutions with organizational strategies, delivering targeted enhancements that improved service delivery and streamlined business workflows.
• Managed the end-to-end delivery of ServiceNow modules with cross-functional teams, driving the successful execution of large-scale projects while maintaining strict compliance with governance frameworks.
• Directed the customization of ServiceNow solutions, ensuring that each module was tailored to organizational needs, achieving scalability and streamlining complex workflows while supporting long-term business objectives.
• Drove continuous system improvements by proactively identifying challenges, enhancing integrations, and managing regular platform upgrades to ensure that service delivery remained seamless and aligned with evolving.

Greater Sacramento

• Directed multiple enterprise technology initiatives, delivering transformative solutions in HR and IT service delivery, IT service catalog development, space management, and platform migrations.
• Collaborated with executives, stakeholders, and cross-functional teams to define project goals, scope, and success metrics, ensuring alignment with organizational objectives.
• Delivered platform migrations with <1% downtime, preserving business continuity and maintaining user confidence throughout transitions.
• Directed the end-to-end development and deployment of the HR case management system and HR services catalog on BMC Software, resolving over 30,000 employee inquiries in the first year.
• Developed user training programs and led change management efforts, fostering adoption and improving HR efficiency.
• Implemented a tailored BMC solution to optimize facilities management and office space reservations, automating processes, and enhancing reporting capabilities.

Greater Sacramento

• Directed enterprise-wide SharePoint initiatives, enhancing collaboration, communication, and operational efficiency for over 48,000 users.
• Managed the launch of the employee intranet, centralizing resources and enhancing internal collaboration across departments.
• Managed requirements gathering, implementation, and governance, ensuring alignment with evolving business needs and incorporating stakeholder feedback for continuous improvement.
• Partnered with executive leadership, consultants, and internal resources to improve employee engagement and streamlined access to critical resources through enhanced platform design and functionality.
• Directed the migration of the Department's legacy intranet, extranet, and team sites to SharePoint Online, decommissioning outdated systems and improving data security.
• Designed and executed comprehensive change management strategies, driving strong user adoption and minimizing operational disruptions.

Bachelor Of Arts - Ba, English Language And Literature, General

Education record

Activities and Societies: NCAA Women's Volleyball Team 2003-2004