Currently the General Manager of two Marylous locations. Received promotion of second store on 3/5/24. • Facilitate the training and mentorship of new team members touphold company standards.• Promote team collaboration, performance, and efficiency by encouraging healthy environments on mutual success.• Encourage a collaborative work environment, enhancing teamperformance and efficiency.• Develop and coordinate weekly staff schedules and find suitablereplacements for absences.• Monitor and maintain store expenses within budgetary constraints. • Oversee financial aspects including payroll, inventory, and vendorinvoicing.• Address customer complaints promptly and effectively, ensuringhigh satisfaction levels.• Conduct regular staff meetings to address concerns and boost teammorale.• Develop strategies to increase customer satisfaction and sales.

• Answered customer questions about hours, seating, and menu information. • Supported servers, food runners, and bussers with keeping the dinning area ready for every guest. • Took reservations and to-go orders by phone and informed customers of accurate wait times. • Monitored seating area regularly to keep spotless for guests.