Meghan Holsinger Email & Phone Number

Washington, Dc, Us

-Through collaboration with the DevOps team, document new releases and features of cloud-based load testing software, and design on-boarding experience for users - the user journey is at the heart of all projects. -Meet 100% of team deadlines to grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources in an agile environment.-Lead writer and editor monitoring documentation migration, defining new documentation processes for a load testing product, and maintaining the Help Center.

-Contribute to the development of an online curriculum of student-centered, and led, mastery based activities. Design scope and sequence, and write new content that focuses on learner skill development and content understanding in a virtual learning environment. -Design curriculum for the LMS, creating additional resources to enhance activities based on learner theories.

-Collaborated with a cross-functional team to design and deliver the first hybrid unit on the International Baccalaureate Individual Oral with tailored instruction based on data from 110+ learners, which increased learner engagement and achievement.-Maximized user engagement and increased academic achievement by 65% by writing and implementing multiple curricula for virtual learning, revamping existing curricula with up-to-date e-learning trends.

-Through active listening, addressed educators' concerns and minimized issue resolution time by training 75 students and parents on basic technology and software applications to facilitate a successful transition to distance learning and support academic progress.-Facilitated a virtual after-school program that defined clear learning objectives to challenge participants to set goals and to build skills to meet them, resulting in 100% of participants achieving set goals and a 15% participation increase in second year.-Ensured effective learning experiences through training educators to better understand their students' performance and needs by leveraging and utilizing data to provide exceptional educational support.-Increased student achievement of defined learning objectives by 40% by maintaining asynchronous, data-driven, equitable, self-paced learning opportunities in collaboration with team of 5 educators, including weekly office hours for learners identified through data analysis as requiring additional support.

Washington D.C. Metro Area

-Increased organization-wide engagement by 80% through leading 10+ workshops on user experience, education technology tools, and strategies on best practices for evaluating learning experiences. -Developed a successful event for 300+ students and families by implementing the first Literacy Night in collaboration with 10 educators, using project management principles to manage volunteer recruitment and volunteer training. -Delivered dynamic bi-monthly organizational publications, such as newsletters and email updates, for internal and external stakeholders to enhance community.-Supported learning by integrating technology, including Promethean Board and Google Chromebooks, to establish an engaging learning environment in an inclusive setting that empowered learners. -Increased user engagement by 90% by creating and maintaining an information library website with training resources for the LMS and supplemental educational technology tools to increase efficiency, learner engagement, and instruction effectiveness.

Shanghai, China

-Created innovative learning content for a flipped classroom app designed to enhance schools' English program for 200+ learners, resulting in improved literacy skills.-Cross-communicated with CEO and Video Editing team to design concept and content, incorporating digital media into e-learning platform to launch product.

Nanchang, Jiangxi, China

-Implemented American AP High School program using project management principles to coordinate training sessions for about 20 staff members, conduct 1:1 support sessions, and to track the evaluation of data from team members, resulting in bi-monthly tailored professional development sessions centered on adult learning.-Spearheaded successful mentorship program to supplement AP High School program training and launch, which increased participants' confidence in implementing the new program by 80%..-Created project plans and communicated deadlines with internal stakeholders using project management to ensure on time completion and smooth program implementation.-Participation in enrichment programs increased 65% when trends were identified and needs anticipated in order to proactively provide solutions to support student growth.

Arlington, Virginia

-Monitored and measured employee needs through excellent customer service in regards to software implementation, addressing questions and resolving issues through Zendesk tickets.-Wrote and edited communications toolkits, including instructor manuals and user guides, which were implemented company-wide in addition to facilitating training and conducting small group support sessions, resulting in a streamlined and successful software implementation for over 500 employees.-Developed rapport with clients and contractors quickly during inbound interactions by using empathetic listening and creative problem-solving to provide excellent support, which increased customer satisfaction rates.

Remote

-Built relationships with clients to design marketing campaigns to increase awareness of organizations' vision and goals for a variety of clients across healthcare and science industries.-Created/wrote blogs, newsletters, and social media content using market data, industry best practices, and current technology trends.-Established social media campaign tracking process through SEO techniques to increase views and facilitate lead generation. -Ran social media and email campaigns, using HubSpot and MailChimp, resulting in increased website traffic.

Remote

-Wrote and edited promotional and workshop materials, as well as built relationships with key speakers for intercultural partnerships and interactive sessions for Music, Diversity & Diplomacy Symposium for 30+ diverse musicians; in survey responses, participants reported a large increase in cultural understanding and inclusion.-Onboarded interns with facilitated training about best strategies for successful internal and external communications, resulting in more clear, creative, collaborative, and concise communications.

Roanoke, Virginia Area

-Planned and coordinated annual fundraising event through cross-functional team partnership and designed materials for media campaigns to attract sponsorship opportunities that grew the sponsor list by 30%, increased the number of attendees at fundraising banquet, and increased donations-Increased website traffic by 15% through paid social media campaigns to engage with audiences and increase organization awareness.

Seoul, South Korea

-Grew literacy skills by 75% by using actionable and targeted strategies, drove learning by designing clear plans and objectives to achieve measurable goals - providing realistic support for small classes of 14.-Collaborated with team of 5 to enhance Grade 3 Reading & Writing curriculum and facilitated 3 trainings to introduce curriculum to staff.

The topic of thesis is: "Managing Cultural Diversity Throughout the Development of the Nation-State in the Republic of Macedonia since the Signing of the Ohrid Framework Agreement in 2001.” Fieldwork for the research was conducted in Skopje, Macedonia with the collaboration of the Macedonian Parliament and a USAID project. The USAID project was an educational project aimed at breaking down diversity barriers at the school level. Some of the on the ground research consisted of attending teacher trainings and becoming immersed and familiar with the Macedonian educational system.

Master Of Arts (Ma), Social-Cultural Anthropology

Activities and Societies: AISEC

Bachelor Of Arts (B.A.), B.A. Communication Studies With A Focus On Media/Marketing

Activities and Societies: WSAJ Radio Station, Homecoming Committee 2008, Steel City Ministries