Mobility Account Manger for AT&T's Largest Financial Customers-Provide escalation support to account teams to ensure quality customer service-Aid in special projects for various accounts-Market employee discounts for our customers

•5 month sales training program •In-depth experience learning and applying the sales and consultative selling processes•Gained extensive knowledge of AT&T products, services and applications •Worked in the Government/Education sector assisting customers with new sales, re-contracting, and resolving customer issues •Achieved 211% of Retention Quota and 260% of Resolved Issues Quota in the month of May •Certified in the following systems: IGLOO, EAGLE, Mastersuite, Pricer X, CDST, GINOS, ASOC, Pheonix, ECPV & Telegence•Top two in the stack ranking for 3 of 4 phase during the program

•Assisted Account Executives with Request for Proposals, Account Inventories, Contracts, and other excel spreadsheets.•Learned about and utilized internal websites and attended AT&T University Trainings for Customer Satisfaction, Persuasion, Writing Skills, Presentation skills, and others.