Meghan Moloney Email & Phone Number

United States

Drive national membership strategy to optimize recruitment and retention for 112 Girl Scout offices across the US. Manage team of nine full-time staff and oversee a budget of $1.7 million.Key accomplishments:• Transformed a traditional and passive recruitment culture to a full sales and service culture, launching a best-in-class sales and services training impacting 500+ staff nation-wide.• Lead business team of subject matter experts in driving transformation of volunteer infrastructure to a customer-centric online management suite of tools.• Led 10 CEOs on development of first-ever KPI dashboard for 112 local Girl Scouts offices, providing timely, comparative and comprehensive performance analytics across health metrics for finance, governance, volunteerism and program results.• Launched integrated Customer Service Desk technology (Salesforce Service Cloud), consolidating multiple disconnected customer care processes and technologies and providing a 360-degree view of customer service for the first time.

Senior Director of ProgramsNew York CaresNovember 2008 – June 2014 (5 years 8 months) | New York, NYManaged team of 50 program staff members, including 6 direct reports across 6 program departments: Education Programs, Community Programs, Youth Service Programs, Volunteer Relations, Service Events and Disaster Recovery. Oversaw day-to-day program operations, developed new program models, evaluated program impact and managed a non-staff budget of $750K.Key accomplishments:• Achieved a 68% increase in service delivery since 2008, filling 205,000 volunteer opportunities in 2013—including 22,000 for the Hurricane Sandy disaster response.• Directed the implementation of 17,000 volunteer projects each year, serving 1,300+ community organizations. • Oversaw recruitment and training of over 18,000 new volunteers yearly.• Conducted cost-time analysis to optimize use of staff resources, delivering $25K in yearly cost savings and earning a $50K technology grant for increased efficiencies tied to strategic tech upgrades.Director, Education ProgramsNew York Cares2004 – 2008 | New York, NYOversaw design, implementation, evaluation and strategic growth of long-term education programs city-wide.Developed partnerships with 100+ schools across a multitude of education programs and services. Directed staff of 8-10 program managers responsible for coordinating 2,300 volunteer projects annually.Manager, Annual EventsNew York Cares2001 – 2004 | New York, NYCo-planned month-long events involving 40,000 volunteers and single-day events engaging 10,000 at 100+ locations. Managed the signature Coat Drive event, which collected 80,000 coats that were distributed to 300+ service locations.