Head Of Customer Success
CurrentResponsibilities include:• Resolving SaaS issues by implementing customer feedback loops and working cross-functionally to communicate feedback to support channels and product leads quickly and effectively• Measuring & identifying the scope and impact of user-reported issues on customer's experience• Using Coda to prioritize customer-centric developments and product improvements in the roadmap• Analyzing feedback to determine the root cause of critical pain points and developing… Show more Responsibilities include:• Resolving SaaS issues by implementing customer feedback loops and working cross-functionally to communicate feedback to support channels and product leads quickly and effectively• Measuring & identifying the scope and impact of user-reported issues on customer's experience• Using Coda to prioritize customer-centric developments and product improvements in the roadmap• Analyzing feedback to determine the root cause of critical pain points and developing documentation (for internal and external use) to resolve common issues• Utilizing Trello to communicate the status of bugs, upcoming product developments and popular user requests to the wider team Show less
