Mel Mcdonald Email & Phone Number

Hi there, I'm Mel! 👋👥 I am a detail-oriented self-starter and ardent systems thinker, passionate about personal and professional development.💻 I've spent the past 8 years of my career in customer-facing roles. For the past 3 years, I've been working remotely in the the fast-paced, B2C SaaS startup environment. I wear many hats, regularly working on a variety of copywriting, design, and growth marketing initiatives, while further establishing my expertise in Customer Success. 📊 As Head of Customer Success & Growth Initiatives at Ground News, I act as the Voice of the Customer: I communicate cross-functionally to craft impactful feedback loops based on data-driven customer insights, informing product improvements from a customer-centric perspective. I recognize every point in the customer journey as an opportunity to create a meaningful brand experience.🤖 In my free time, you can find me involved in the humane technology & tech policy spaces and taking courses in human-centred design. I am excited about new projects that use technology to spearhead positive social change. 📧 I am eager to connect and collaborate with organizations, individuals, and researchers who are similarly passionate about humane technology, human-centred design, and customer success. If that sounds like you, let's connect!