Administrator – Ensured that the organization operates efficiently. Able to analyze a situation and determine the best course of action. Resolved customer issues in a timely and friendly manner. Daily performed data entry. Managed operations and developed plans according to the needs of the company.Receptionist - Greeted customers both on the phone and in the office. Purchaser – Procured office supplies. Purchased equipment when necessary.Customer Service – Answered the phones and addressed customer concerns, inquiries and issues with technical difficulties. Handled mail, emails and fulfilled product orders.Tour Director – Planned, organized and lead tour groups. Tours included Greece, cruises to the Caribbean, Alaska and 13 tours to Israel. Audio Producer – Initiated, negotiated and produced an app from one of our products which generated additional income. Researched and produced 3 audio CD’s that expanded an existing set.Bookkeeper – Responsible for all financial aspects of the company.