Business Operations Manager is a managerial role with daily interactions via meetings, phone calls, and email. Interactions include serving as the primary liaison between assigned healthcare clients, banking partners, India Operations, and C-suite executives.Job responsibilities include, but are not limited to:o Providing oversight of assigned client portfolio generating over $5M in annual revenues.o Acting as a direct interface between US-based clients and the India Operations service delivery team.o Utilizing both technical and business skills to recommend, engage, and manage clients' strategic initiatives.o Maintaining successful client relationships through the resolution of client-reported issues, daily client communications, and ensuring quality metrics are consistently met.o Providing proactive oversight of the payment automation solution process and supporting implementation projects for both new and existing clients.o Providing reports and statistical/analytical information, such as revenue and volume forecasting, to both department leadership and clients.o Facilitating new client engagement, implementation, onboarding, contract review, revision, and management, product demos, and client training.

Senior Billing Supervisor is a managerial role with daily interactions via meetings, direct phone calls, and emails. Interactions include interdepartmental customers from IT, Sales, Pricing, Collections, Operations, external vendors and reporting to C-Suite executives. Job role responsibilities include, but are not limited to:o Managing a team of 8-10 billing clerks performing billing procedures for over $130M in monthly revenue. o Analyzing and enhancing financial reporting to ensure accurate customer invoicing and contract compliance. o Reviewing revenue comparisons to capture potential revenue leakage and ensure SOX audit compliance. o Assisting with quarterly and annual external audit reviews. o Reviewing and approving credit adjustments over $500 to ensure proper general ledger coding, prevent duplicate credits, and eliminate recurrent billing issues. o Handling escalated billing disputes. o Providing team training, employee development, and track team performance. o Creating and implementing department standard processes to improve efficiency and accuracy of new and existing tasks. o Performing accounts receivable month end close procedures for each monthly accounting period within AS400. o Providing ongoing project updates and achievements via monthly reports to Senior Leadership.ACCOMPLISHMENTSo Possessing an advanced understanding of AS400 and Microsoft Access. o Successfully developed the automation of rebates, tonnage reporting, and revised invoice creation, which reduced processing time by 95%.o Successfully created and implemented an electronic billing approval process for transition to a remote work environment in compliance with SOX audit requirements. o Effectively managed a heavy workload for over 5 years acting as interim Supervisor for the Northern California Market concurrently with my current position.o Recognized within the department for maintaining a minimal error record with virtually no customer-impacting billing errors.

Billing Clerk II is a customer-facing account management role with daily interactions via direct phone calls and emails. Interactions included customers, vendors, IT, Sales, Collections, and Operations. Job role responsibilities included, but not were limited to:o Acting as primary point of contact for the billing disputes, payment application issues, and account reconciliation requests of white-glove customers. o Manually creating specialized invoicing and reporting to accommodate customer invoicing platforms.o Facilitating the submission of over 300 electronic invoices each month across varying web-based applications. o Creating standard operating procedure documents that became department standard for training new billing specialists. o Developing a working knowledge of Microsoft Access and external invoicing systems including, but not limited to: IPP.gov, SAP Ariba, Tungsten, WAWF, Coupa, Corrigo, Taulia.