Melanie Mullens Email & Phone Number

Lead teams to generate revenue and enhance the patient experience by developing and implementing strategies to improve departmental performance, increase team retention, and foster professional growth.• Proven track record of growing revenue through effective management and incentive structures.• Led a large-scale AI rollout across 97 dental practices, contributing to a $4 million impact by ensuring utilization and achieving over 65% of offices designated as super users.• Improved hygiene employee retention by providing a clear and rewarding career path for RDHs. [OR Improved hygiene retention by 11% with a clear and rewarding career path for RDHs.]• Establish a regional support team ensuring high-quality care across multiple locations.• Create and implement educational and training content to drive performance.• Successfully manage the department budget, ensuring financial accountability.• Develop and track key performance indicators to align departmental performance with strategic goals.

Oversaw and managed territory book of business by prospecting new clients, maximizing product utilization, ensuring customer satisfaction, and renewing contracts. Cultivate relationships with clients to understand industry needs and pain points, providing customized solutions.• Achieved over $4 million revenue increase.• Retained 95% of accounts and grew client base by 20%• Worked with program/product champions at customer sites to establish relationships with key C-suite and executive decision makers.

Recognized for excellence as a medical practice management consultant working with privately owned dental and medical practices, domestically and internationally, to drive patient growth and retention through new initiatives.• Develop business strategies to streamline standard processes, increase patient satisfaction, and drive revenue growth; conduct 350 client engagements with 95% resulting in revenue growth.• Achieve top 5% ranking in sales and retention.• Arrange potential client contacts, cultivate relationships, and follow through on all service needs.• Negotiate contracts and close sales with new and existing clients.• Collaborate with management and cross-functional teams to align training programs with organizational goals and project initiatives• Conduct in-field training sessions and workshops for new hires and existing staff, focusing on clinical best practices and company protocols

Director of operations for a multi-location private practice dental office. Involved in all areas of practice management including, processing payments, reconciling accounts, coordinating insurance companies, and managing vendor.• Created and employed practices for patient acquisition and retention.• Oversee recruiting/ interviewing/ hiring/On-board all team members with a special consideration paid to strengths and areas of opportunity.• Established proactive , efficient team that promotes positive company culture, yielding increased company retention and increased profitability.• Manage performance by selecting, setting expectations, providing feedback, corrective actions, and developing team members.

Led and managed the dental hygiene department, overseeing a team of dental hygienists and support staff. Developed and implemented policies to ensure compliance with industry regulations and standards. Collaborated with the dental leadership team to establish goals and objectives.• Conduct performance evaluations and provide feedback to dental hygienists to optimize professional development and improve patient care outcomes.• Monitor and evaluate the quality of dental hygiene services, adhering to best practices and patient satisfaction.• Develop and maintain relationships with suppliers and vendors, negotiating contracts and managing inventory.• Stay up to date on advancements in dental hygiene practices and technologies, implementing relevant improvements to enhance patient care.