Melanie W. Email & Phone Number

Montgomery, Alabama, United States

Manage the Vascular Surgery Clinic at the Jackson Hospital with three MDs, two mid-level providers, and eleven support staff members. Responsible for overseeing day-to-day administrative operations including managing staff, coordinating patient scheduling, maintaining patient records, overseeing billing and coding processes, managing inventory and supplies, ensuring compliance with regulatory requirements, implementing office policies and procedures, coordinating office communications, and… Show more Manage the Vascular Surgery Clinic at the Jackson Hospital with three MDs, two mid-level providers, and eleven support staff members. Responsible for overseeing day-to-day administrative operations including managing staff, coordinating patient scheduling, maintaining patient records, overseeing billing and coding processes, managing inventory and supplies, ensuring compliance with regulatory requirements, implementing office policies and procedures, coordinating office communications, and providing excellent customer service to patients and staff. Efficiently managing administrative tasks to ensure smooth operations and a positive patient experience in a medical office setting. Show less

Phoenix, Arizona, United States

United States

Managed fourteen front and back office staff for cardiology practice with four locations, six MDs and four mid- level practitioners. TOS collections with daily balancing and deposits as well as monitored billing and collections functions. Implemented new processes and policies to help with overall office flow and function. Maintained department work schedules as well as provider clinic schedules. Ad hoc reporting. Oversight of authorizations and referrals for hospital/clinic procedure and… Show more Managed fourteen front and back office staff for cardiology practice with four locations, six MDs and four mid- level practitioners. TOS collections with daily balancing and deposits as well as monitored billing and collections functions. Implemented new processes and policies to help with overall office flow and function. Maintained department work schedules as well as provider clinic schedules. Ad hoc reporting. Oversight of authorizations and referrals for hospital/clinic procedure and testing. Worked directly with a Clinical Manager and Practice Manager to make sure office met ‘best practice’ standards for employees, patients, and the practice. Hiring, on-boarding, and oversight of training for new employees. Show less

Chiropractic Practice Created office policies and protocol. Created employee handbook, financial hardship, payment plan forms. Automated ChiroTouch system for new patient intake as well as patient followup and retention. Updated merchant services. Implemented in house billing/EFT/ERA into ChiroTouch.Pain Management Practice Created office policies and protocols. Created documentation for office and flow. Met with outside vendors to do cost analysis for in house labs… Show more Chiropractic Practice Created office policies and protocol. Created employee handbook, financial hardship, payment plan forms. Automated ChiroTouch system for new patient intake as well as patient followup and retention. Updated merchant services. Implemented in house billing/EFT/ERA into ChiroTouch.Pain Management Practice Created office policies and protocols. Created documentation for office and flow. Met with outside vendors to do cost analysis for in house labs. Analyzed billing to find deficiencies and created cost comparisons. Set up billing/clearinghouse with AdvancedMD. Plastic Surgery Practice Increased new patient consults through online directory updates as well as developed social media and online presence. Patient coordination, financing and surgery scheduling - taking patient from online, through the front door, onto the operating table and through post-op care. Up-selling patient to include skin care products as well as neurotoxin/fillers. Followed up with insurance regarding claims and denials. Set up and assisted with in-office procedures.Multiple Healthcare Practices Auditing, reporting and analytics for healthcare practices across the country including revenue cycle management (RCM) and industry standard comparisons.MACRA specialist: reporting and attesting for Quality, Advancing Care, Improvement Activities. Thorough knowledge of and ability to extract and analyze data from PM and EHR systems such as: Medisoft, eClinical, AdvancedMD, Aprima, Athena, Urocharts, MacPractice, Greenway, etc. Show less

Mccall, Id

Maintained all benefits and payroll for four companies with 100+ employees including hiring, drug testing, 401k, health and life insurance, payroll including all taxes, deductions and filing forms for both federal and state (monthly, quarterly and end of year). Implemented new software (Sage BusinessWorks) and hardware (FingerTec) to streamline productivity.

Gilbert, Az

Built a medical practice from the ground up. Within two years had the practice over capacity andextending full-time hours. Ordered all medical and office materials and supplies. Trained newstaff on responsibilities and procedures as well as put into place patient and flow and procedures.AP/AR resolutions as well as claims. Met with pharmaceutical and marketing representatives tomake sure that our office was up on all current medications and technology.