Melanie Reynolds Email & Phone Number

Vancouver, British Columbia, Canada

Responsible for driving function-wide strategies to ensure that partner implementations of customer projects and programs are delivered successfully across multiple teams and a variety of contractual models including clients, partners and internal groups.

Vancouver, British Columbia, Canada

Ensuring successful partner implementations of Customer projects, by working with partners to improve:- processes & outputs- communication with the client - smooth transition between program and delivery phases Working with Sales & Partner teams to coordinate Partner involvement in the sales process & determining the right partner fit for a given.

Working with Partners and Clients to improve the lives of their consumers, helping create a more connected experience for how consumers and companies work together. Managing industry defining programs. Key Responsibilities: Leading internal and external initiatives, programs and changes. Developing tools and resources to adeptly manage a portfolio of.

London

• Responsible for scoping, planning and delivering medium to large scale programmes resulting in benefit of between £1 and £10 million through delivery of new processes, products and services.
• Projects delivered included agile methodologies for internal process efficiencies, online and mobile TV sport applications, and service centre improvements for customers and advisors.
• Leading and managing teams to excel, coaching and developing individuals to be top performers.
• Acting as a Corporate Social Responsibility Ambassador organising team events with charities and communities, increasing staff morale and external brand.
• Decreasing ambiguity of business requirements, ensuring complexities are translated clearly, resulting in less risk to project timeframes, cost & quality.
• Building strong relationships with stakeholders, assisting in reaching decisions across departments.

London, United Kingdom

Essex And London

Hatfield, Herts

Hatfield, Hertfordshire

• Working within Customer Service, Design & Delivery with a focus on call reduction through driving efficiency, increasing self-serve and removing failure driven calls from TMUK. In addition, defining and developing the.
• Leading a Smart Service Programme with a budget of £2m, driving a relentless focus on call reduction through efficiency, increasing self serve and removing failure driven calls.
• Delivering call savings of 5m, worth approximately £12m in operational costs to the business.
• Leading direct and cross-functional teams to achieve successful implementation of initiatives.
• Identifying through analysis and project reviews opportunities to improve processes and delivery.
• Ensuring the programme principles are communicated, understood and conveyed to a wide stakeholder group.

• Working within the Project Management Office, I was responsible for managing several projects driven by Marketing Loyalty initiatives, driving the stages of projects from initiation through to implementation and.
• Responsible for implementing Customer Experience and Relationship projects, ensuring that the requirements are delivered whilst supporting the business through the change process.
• Focusing on project delivery; planning milestones and deliverables, and controlling scope.
• Managing budget and resource, ensuring right prioritisation and scheduling with other initiatives.
• Engaging cross-functional stakeholders in order to understand, analyse, communicate and validate requirements for changes to business processes and systems.
• Uniting and motivating project teams so that shared goals and objectives are achieved.

Corporate Social Responsibility Research Consultant for MBA Final Dissertation Business Project

To increase overall business understanding and knowledge, completion of a full time one year MBA at Cass Business School (City of London). Core topics included:Business Strategy Human Resource ManagementAccountingCorporate Finance Information ManagementMarketing Organisational Behaviour & PerformanceEconomics Operations ManagementSelection of several.

• Managing programmes with budgets ranging from £50,000 to £6million, which helped to achieve global objectives and increase efficiencies across the business, with team and users based in twenty-six international offices.
• Developing and maintaining a strong network across working groups and departments.
• Experience in all stages in the design and delivery lifecycle (business proposal, requirements gathering, design, data collection, build, test, implementation and review).
• Leading teams responsible for support, data, training, engagement and development of systems.
• Management of project elements such as internal and external resource, risks, change requests, issues and budget using appropriate communications, methodology and documentation.
• Successful implementation of a client relationship management system (Siebel/Oracle).