Melanie W. Email and Phone Number
Detail-focused, data-driven Product Manager and Technical Project Manager with two years of experience as a critical member and key contributor to project teams at T-Mobile. Subject Matter Expert on project tracking, change management, documentation, and creating shared resources to support cross-functional teams. Exceptional communicator with a proven track record of coordinating project teams to deliver results on time and within scope.CORE COMPETENCIES Agile Principles and MethodologiesApplication MigrationAtlassian Jira ProductsData Collection and ReportingData AnalysisData ManagementEnterprise RoadmapsImplementations and TransformationsPortfolio Intake AlignmentPower BIPower AppsPPM ToolsProduct ManagementProject CoordinationProject ManagementProject Tracking HIGHLIGHTED ACCOMPLISHMENTSProject Tracking: Developed, maintained, and trained on INCAR system for new project intake for multiple domains, managed the daily domain portfolio tracker via SharePoint, and created PowerBI dashboard to track: Counts of domain projects, Status of projects, PIA status of projects, and LOE of projects per domain.Change Management: Handled Change Requests for domains when project timelines or requirements changed; also provided weekly approval or pending status updates for PIA.Traceability and Mapping: Headed the Feature to Acceptance Criteria mapping and traceability work to provide accurate updates to leadership and track that deliverables were on time and aligned with project scope and roadmap. Project Documentation and Administration: Created and maintained user stories in JiraAlign, and managed the centralized location of all sequence diagram flows for cross-domain and testing teams to be able to easily access if performance issues arise during testing to allow quick discovery of the team that needs to correct the defect found.Project Coordination: Coordinated five domains quarterly PI planning reviews and provided accurate status updates to leadership before the assigned deadline, which was input into the Enterprise Roadmap tracking portfolio. Attended and provided updates in daily Scrum of Scrum calls with all project teams. Attended weekly RAID item meetings and worked to track down and resolve or provide updates for all domain-related issues.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Product Owner | Project Manager | Program ManagementVerizon Aug 2023 - Present -
Associate Technical Project ManagerT-Mobile May 2022 - Jun 2023United States• Organized, scheduled, and facilitated meetings with enterprise-level cross-functional teams to align efforts with goals, troubleshoot roadblocks, and assign additional tasks.• Developed and maintained a detailed project schedule on a large-scale $40M program overhaul initiative.• Assisted in the management and tracking of Credit domain project resource availability and allocation, meeting all domain development milestones on time, within budget and scope.• Managed JiraAlign traceability matrix to track deliverables and verify correct acceptance criteria for all features.• Provided weekly updates to the stakeholders and leadership team on project status, updates, and roadblocks.• Collaborated with cross-functional leaders, Scrum Masters, Product Owners, and Developers to maintain detailed project updates on progression, status, and targeted completion dates. • Served as domain representative in all RAID meetings and tracking to aid in minimizing project risks.• Produced accurate and updated data visualizations within PowerBI dashboards to present information to senior leadership regarding security and secrets violations found in On-Prem, Pac Bot, SAST, DAST, and APIs.• Assisted with tracking and updating the OKRs (Objective Key Results) for all levels of leadership. -
Tmobile InternT-Mobile May 2021 - May 2022• Developed executive dashboards using PowerBI to display real-time data for assigned domains and projects.• Represented five domains in weekly Project Intake Alignment (PIA) meetings to evaluate capacity, adjust resource allocations and priorities, and approve to move to the next CARBL stage.• Built, implemented, and administered a SharePoint system to manage multiple domain project intake processes.• Maintained project tracker and utilized SharePoint to collect and distribute information from one shared location; leveraged information in SharePoint to feed into PowerBI dashboards as well as SQL. • Managed feature-level grooming within each of the five domains.• Coordinated and facilitated quarterly meetings with all five domains to update capacity and prepare for PI Planning for projects hitting BUILD within the Enterprise in the upcoming quarter.• Updated tracking system for all five domains to Enterprise Roadmap team using Power Apps i.e. Orbit. • Built and distributed weekly project emails with links to data sources and critical project information (LOEs, hours, deadlines), which allowed domain leads to approve capacity to move to the next CARBL stage.• Utilized Confluence to maintain release timelines and align project details with SharePoint for each domain.• Supported NFRs (Non-Functional Requirements) and presented project details to the leadership team. -
CoordinatorPrototype:It Apr 2018 - Jun 2020Flower Mound, Texas, United States• Verified customer account information and performed extensive troubleshooting to identify the root cause of technical issues and determine the best course of action to resolve the concern. • Served as the first line of support to identify caller needs and escalated to assigned departments. • Answered up to 100+ calls per day and provided initial technical support in a fast-paced environment.• Exceeded KPIs, including call volume, average speed of answer, hold times, and first call resolution targets.
Melanie W. Skills
Melanie W. Education Details
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Graduate
Frequently Asked Questions about Melanie W.
What company does Melanie W. work for?
Melanie W. works for Verizon
What is Melanie W.'s role at the current company?
Melanie W.'s current role is Product Owner, Program Manager.
What schools did Melanie W. attend?
Melanie W. attended Texas Woman's University.
What skills is Melanie W. known for?
Melanie W. has skills like Python, Microsoft Office, Perl Programming Language, Java Programming Language, Microsoft Excel, Customer Service.
Who are Melanie W.'s colleagues?
Melanie W.'s colleagues are Mahmudul Alam, Brett Quester, Sophronia Hughes, Brianna Dakin- Davis, Chris Wells, Joe Spaeth, Bruce Rock.
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Melanie Williamson
Salt Lake City, Ut10sbcglobal.net, yahoo.com, yahoo.com, hotmail.com, msn.com, yahoo.com, incontact.com, genesyslab.com, yahoo.com, genesys.com6 +133049XXXXX
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Melanie W.
San Francisco Bay Area5gmail.com, box.com, intercom.io, ironcladhq.com, ironcladapp.com1 (855) 9XXXXXXX
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