Melissa Hebert Email & Phone Number

United States

Thornton, Co

Records logistics and maintenance specialist: archive, index, maintain, and retrieve records for all requests for information. Subject matter expert regarding the district retention schedule and training staff how to maintain records. Provides guidance to District staff promoting adherence to the guidelines set by the State of Colorado to ensure all records are created, maintained and disposition executed legally. Currently serving as application specialist for the district's electronic records management system, Laserfiche; applying my problem solving abilities to provide support in the development of the system and process improvement to promote paperless processes in all departments.

Educational Services Center

As a records technician my primary role is to organize and then image student records to the district's electronic records management system (ERMS), Laserfiche, and then manage the files within the system. I utilize customer service skills to respond to student records requests submitted via an online application, ScribOrder, as well as in office. I also organize and manage a variety of other record types district wide; both physical and electronic. In addition to managing and processing records, I am providing operational and developmental support for Laserfiche, The District's electronic records management system. I completed the Laserfiche Certified Professional Program and earned Certified Professional Gold 10. I manage the user groups, licenses and access to the software for the district. I have assisted in developing business processes for documents to be stored in Laserfiche and created solutions for departments that are revisiting their processes and procedures in regard to record keeping.Lastly, I provide records management guidance, training and best practices to all departments and schools in the district.

Naval Submarine Base Kings Bay, Ga

As the Career Support and Retention Administrative Assistant I provided a variety of administrative support functions for FFSC staff while also providing information and referral services to military service members and their families regarding Fleet and Family Support Center programs and services. I utilized a combination of my office automation and time management skills to create a comfortable yet efficient office so that clients received the necessary information and guidance they were in need of. I was responsible for entering information and referral services provided in the Fleet and Family Support Management Information System (FFSMIS) on a regular basis. I was tasked with a variety of different projects based on the needs of the Center; received, screened, and directed callers and walk-in customers to the appropriate FFSP staff. I provided basic information and referral to military and community resources, utilizing the knowledge of FFSP staff and clinicians for more in-depth, complicated requests for information. I enrolled customers in briefs, workshops and classes and scheduled individual appointments, when not provided through centralized scheduling. I provided a variety of Crisis Response administrative support such as preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, managing files, maintaining referral and community resource directories screening and directing potentially distraught and/or difficult callers or walk-in clients to the appropriate information for guidance.While employed at FFSC Kings Bay I received a letter of recognition from Captain Guffey, Commanding Officer of Naval Submarine Base Kings Bay, for my exemplary performance as Administrative Assistant/IT Support Specialist.

Woodbine, Ga

As a 911 Dispatcher, I used a computer-aided dispatch system to receive incoming emergency calls from the public requesting police, fire, medical or other emergency services. I used my acquired training and experience to determine the number and type of emergency units to dispatch to the scene and I apply procedural guidelines established by the Camden County Sheriff’s Office. I maintained contact with all units on assignment to ensure I have current status and location in making decisions. For each incoming phone call I entered, updated, and retrieved information from a variety of computer systems and responded within seconds to requests from the units on duty for information such as vehicle registration, driving record and warrants. I observed protocols to safeguard the privacy of information and HIPAA. I worked with a shift team of 2-5 Call Takers and Dispatchers to respond to six emergency lines and eight non-emergency lines. I took non-emergency calls from citizens in need of Information and Referral. I created a written reference of frequently needed agency information and contact data to meet this need most efficiently. I managed call time with active listening methods to respond to callers with compassion and still meet the multiple streams of radio and phone traffic. When I left The Center we were operating at 60% staffing and still meeting all job requirements. I entered data on missing persons, stolen property, and wanted persons to the Georgia Crime Information Center. I continually monitored several complex public safety radio frequencies and operated a variety of communications equipment, including radio consoles, telephones and computer systems.

I managed and organized 3000+ student records; processed various forms; compiled, sorted, and verified accuracy of data to be entered; entered confidential student information on PowerSchool database; scheduled parent/teacher conferences using MS Outlook and calendars; answered phones; processed the enrollment and withdrawal of students; scheduled substitute teachers; contributed to a team effort and accomplished related results as required; generated reports using MS Excel and other software applications and responded to data calls as requested; completed other duties as assigned. I fielded parent concerns regarding classroom management, school procedures, and treatment of students, only elevating issues which couldn’t be resolved. I communicated the nature and resolution of these issues to the staff member involved and his or her administrator. I operated various work-processing software, spreadsheets, and database programs. I used and performed basic upkeep and troubleshooting to office equipment. I received and routed calls and used the intercom feature on a multi-line telephone. I interacted and maintained good working relationships with individuals of varying social and cultural backgrounds; communicated efficiently and effectively both verbally and in writing; carried out multiple assignments and met deadlines, followed instructions furnished in verbal or written format; retained knowledge of assigned program activities, guidelines and processes; and applied knowledge of records management procedures.

I assisted the teacher in devising special strategies for reinforcing material or skills based on a sympathetic understanding of identified students, their needs, interests and abilities. My main focus was to monitor work, correct papers, and supervise curriculum-based testing and makeup work as assigned by the certified staff. I served as the chief source of information and aid to any substitute teacher assigned in the absence of the regular certified staff. I performed clerical, classroom maintenance, and instructional duties as assigned by the certified staff and demonstrated ethical behavior and confidentiality of information about students in school environment and community. I assisted certified staff in the effort to successfully maintain students with special needs in an integrated setting, as determined by the IEP / Title 1 / ESOL Team(s). In addition I utilized appropriate language, interactions and positive discipline, modeled positive behavior, continuously monitored children to ensure safety at all times, and reported child abuse and neglect.

Bachelor’S Degree, Computer And Information Systems

part time student; data management, business processes, and more.

Associate Of Occupational Science Degree, Massage Therapy/Therapeutic Massage

Associate Of Science (A.S.), Science

Degree awarded May 8, 2000

Chemical Engineering

Education