Melissa Alicea Email & Phone Number

- Lead and mentor a team of six Customer Success Managers to ensure their success with our SaaS products and services, providing guidance and support to help them excel in their roles.- Develop and implement strategies to drive customer satisfaction, retention, and growth.- Collaborate closely with Sales, Product, and Support teams to ensure a seamless.

Orlando, Florida, United States

- Own overall relationship with customer which includes: Onboarding, Increasing adoption, ensuring retention and satisfaction, managing risk.- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.- Develop, prepare, and nurture customers for advocacy.- Work with customer to.

Poinciana, Florida, United States

- Facilitated students' exploration of interests, values, learning styles and personality assessments- Emphasized orientation to college, integrated student success skills, and developed individualized education plans. Students will learn and integrate practical applications to communicate across diverse populations- Helped students apply this knowledge in.

West And Downtown Campus

- Assist the Director with strategic planning and implementing policies and procedures that govern the day-to-day operations of the Financial Aid Office- Hire, supervise, train, evaluate, and provide work direction and guidance to 7 assigned staff- Prepare and submit statistical and electronic data related to financial aid- Helped develop a remote work.

Poinciana Campus

- Coordinate financial aid procedures to ensure compliant awarding of federal, state, and college funds for a diverse community, identifying unique needs and services- Utilize professional judgement and provide financial counseling for special populations, including Veterans- Provide supervision and guidance to staff on policies on current federal, state.

Orlando, Florida, United States

- Prepared and delivered instruction and instructional materials to students- Provided feedback on students' progress, including evaluation of the student’s mastery of the English language in a timely manner- Prepared and submitted required documentation including course syllabus, student attendance, and final course grades- Created individualized plans.

Orlando, Florida Area

- Operated my own retail store and managed risk- Created business plans, arranged finances, hired and supervised staff, reviewed sales, developed marketing strategies, and oversaw daily activities- Nurtured relationship with customers and vendors- Developed business and upsell opportunities

Osceola Campus

- Coached potential and current students in identifying, clarifying, and realizing personal, academic, andcareer goals- Collaborated with cross-functional team of advisors, contributing to enrollment, retention, and graduation outcomes- Initiated developmental advising strategies while disseminating information to students on enrollmentprocess- Learned.

Osceola & East Campus

- Recruited, trained, and supervised work study staff for Financial Aid and Veterans Affairs offices- Co-created and led Financial Learning Ambassador Program (FLAP) in collaboration with faculty, staff, and students to enhance student financial success though peer mentorship- Reviewed financial aid and Veteran educational benefits electronic processing.

Osceola Campus

Master'S Degree, Public Administration

Bachelor'S Degree, International & Global Studies

Honors Degree Awarded Asian Studies Minor Deans List: Spring 2010, Fall 2010, Fall 2011 & Spring 2012 President's List: Fall 2009

Associate'S Degree, Transfer Plan: Political Science & Government

Member of Phi Theta Kappa Honors Certificate Awarded Presidents List: Fall 2007 to Summer 2009