Melissa B. Email and Phone Number

• Lesson planning and daily instruction for 10th and 11th grade Geometry students.

• Lesson planning and daily instruction for all levels of high school mathematics in person, hybrid, and virtually.• Design interactive content in a learning management system for 25+ learners to organize scheduling and activities, present learning modules and lessons, and assessment learner retention of content.• Experience teaching AP Calculus, Trigonometry/PreCalculus, Statistics, Algebra II, Geometry, Algebra I, College Algebra & Fundamentals of Mathematics• Designed instruction to engage learners with a variety of learning styles using resources across multiple platforms.• Used assessment data to inform lesson planning and instructional design• Wrote curriculum on the Summit Learning Platform (LMS) for Trigonometry/PreCalculus, Statistics, and Fundamentals of Mathematics• Departmental collaboration to improve and maintain curriculum across multiple platforms• Head Coach for Varsity Girls Soccer team and 2019 Burlington County Coach of the Year

• Provided prompt and accurate response to inquiries for ship dates, product availability, returns and adjustments• Coordinated with manufacturing, engineering, purchasing, and sales to resolve problems that affect the quality of orders• Managed service requests from agents and customers using Siebel Customer 360 Case Management system• Maintained a 95% + quality score for all calls on IVR phone system• Managed orders and changes using SAP and Flash Pro

• Algebra II Teacher for 11th and 12th graders• Head Coach for Varsity Girls Soccer team • Assistant Coach for Track and Field team• Assistant Coach for Softball team

• Assisted customers via phone and email regarding products and orders• Built customer relationships with inside sales accounts by communicating promotions, introducing new products and distributing appropriate product literature• Performed pricing and promotional system updates• Coordinated order flow from start to finish by daily communication with manufacturing, shipping, sales team and the customer• Assisted outside sales reps with account management by accommodating special customer requests • Performed EDI downloads• Completed daily billing and posting• Managed sales reports and spreadsheets• Performed daily production entry, analysis and verification• Received Level 1 award for outstanding level of performance in production recording

• Received and processed purchase orders in the Project Sales department• Worked with application engineers to obtain appropriate project specs and drawings for orders• Coordinated customer correspondence