User experience (UX) researcher and product design lead specializing in end-to-end research on digital products and websites. I'm always looking to tackle design and organizational challenges by blending both qualitative and quantitative data into accurate stories that explain what is happening and why.Highly skilled in • user research & research management;• facilitation & stakeholder engagement;• information architecture & wireframes.Experience in building and managing a small team of user experience researchers, UX architects, and content strategists working across 15+ projects at one time. - Research Experience - Since 2002, I’ve had the great privilege to conduct research with users across a multitude of contexts and backgrounds—including consumer shopping for financial products; kids and teens; teachers; college and continuing education students; researchers in the sciences, humanities, health care, and foreign policy; higher education professionals; health care providers and professionals; academic librarians and their patrons. A nuanced understanding of users and enabling product teams to improve those experiences is at the heart of everything I do.- Research Skills - A bit of a research nerd, I enjoy iterating on old and new methods, including: • Contextual inquiry; • User interviews;• Research ops (recruiting, scheduling, managing participants, execution, synthesis & analysis);• Research repositories; • Personas, experience maps;• Usability testing (moderated/unmoderated; remote/in-person; qualitative/quantitative, benchmarking studies; tree testing, first-click testing, perception testing; SUPR-Q).I enjoy distilling those findings into presentations and workshops that tell big (and small) stories that empower leadership and teams make data-informed decisions.