Melissa B. Email & Phone Number

Freeville, Ny, Us

Freeville, Ny, Us

- Facilitate a seamless transition from the contracting phase to the onboarding phase by collaborating with recruiting and operational leaders.- Develop and update comprehensive onboarding documentation including timelines, notes, and spreadsheets for efficient provider onboarding.- Research onboarding issues and workflow challenges, presenting feedback and recommendations to management for strategic review.- Collaborate cross-functionally with Operations, Product, and Engineering teams to streamline technical issue resolution processes, resulting in a 20% increase in overall team efficiency and customer satisfaction.- Regularly gather user feedback and insights, leading to the implementation of three new product features based on user suggestions, improving user experience and satisfaction by 15%.- Contribute to the planning and execution of provider-related initiatives, enhancing the overall effectiveness of functions.

● Presented monthly metrics to primary care leadership, facilitating data-driven discussions and strategic decision-making, leading to a 15% improvement in quality care measures● Led the development and optimization of processes to meet PCMH recognition standards, aligning with NCQA HEDIS Quality Metrics and achieving a 100% compliance rate● Evaluated value-based programs and conducted monthly meetings with payer team members to address care gaps, resulting in a 30% increase in preventative care services utilization

• General office administration including filing, answering phones, directing mail, and faxing• Schedule meetings for 2 Directors of Operations and other tasks and projects as assigned• Showing support for the organization by working in the COVID-19 call center - Answering phones, scheduling patients for testing, and answering general COVID-19 information

Ithaca, New York

Dual Mha/Mba Program

Bachelor Of Science - Bs, Finance, General

Associate Of Arts - Aa

High School, General Studies