Melissa Carroll Email and Phone Number

Update and maintain member information for member profiles. Monitor multiple wire transfer queues with high frequency. Process and confirm the purchase and sale of member securities. Confirm settlements of member securities. Maintain member credentials and member profiles in the wire system. Pledge and release securities per member request. Provide daily security notifications for members. Review reports from the paying agents to verify security payments. Process, edit and make payment for securities. Provide office support to the customer service team by printing and distributing documents received by email or fax.

Provide customer service to mortgage bankers. Assist as a help desk rep answering questions regarding FHA, USDA & VA mortgage loan applications. Assist and train mortgage bankers with imputing new applications into the computer system. Create Good Faith Estimates on all first mortgage loans. Create, prepare and mail all disclosures for presentation to the borrower. Provide office support to the Processing department by printing and distributing documents received by email or fax. Help with special projects given by other departments in the operations center.

Pre-Qualified loans assuring specific guidelines were met. Assisted the Underwriting department in preparing and reviewing loan applications in a timely and efficient manner. Entered applications in the empower computer system received by mortgage bankers/brokers. Reviewed applications for quality, completeness and accuracy. Contacted brokers/bankers to receive additional information or clarification if needed. Answered and responded to broker/banker inquiries received by email or phone. Provide customer service to Account Executives, Mortgage Bankers, borrowers and Brokers. Declined loans based on requirement and specific guidelines. Communicated loan status of declined loans to Account Executives and Mortgage Bankers/Brokers.