Melissa Counts Email & Phone Number

Atlanta, Ga, United States

Greater Atlanta Area

Course Manager for leadership courses through the National Academy for Nuclear Training. Currently facilitating Senior Nuclear Plant Management Course.

Business Relationship Management

• Participate on IT projects with teams composed of IT and non-IT staff to develop and enhance software in support of the company’s business needs • Elicit, capture and document business requirements from end users for the purpose of communication and specification to software developers• Perform business process analysis/redesign and quality assurance activities in support of project efforts as a team member• Maintain project site to provide access to project documentation and status • Create project-specific documentation artifacts consistent with the Agile and Scrum methodologies that capture and illustrate key project decisions • Work closely with the Project manager, Product Owner and end users as necessary to create a backlog of work items that will constitute the project delivery. • Participate in release planning that will create a timeline for the delivery of valuable features of the software application.• Coordinate systems testing with Product Owners and end users as necessary.• Provide updates on project progress.• Provide first-level functional support for applications during deployment and support transition.• Coordinate the successful implementation of developed requirements through change control tools, including requirements tracking and backlog maintenance in TFS.• Influence, persuade, and enable product owners and end users to implement business process changes needed to implement technical solutions. Coach team members on the application of business process analysis techniques and best practices, standards.

Analysis & Architecture

• Define, plan, coordinate and obtain information requirements to support new projects.• Develop understanding of business needs through discussion and interviews.• Partner with the business and IT groups to find solutions for projects and operational issues• Define project business requirements as well as in defining the IT solutions.• Contribute to the business requirements development and the functional solution designs• Identify project process impacts and works to ensure processes are in place to support an effective operation.

Web Services

• Monitored and maintained the daily production of INPO Web sites.• Reviewed specifications and provide time estimates on the development of projects and features.• Served as project leader tracking complex Web projects through completion.• Effectively used established procedures and tracking system for project/task management.• Undertook special projects at the direction of the Web Services manager.• Interfaced effectively with various levels of the company and external customers.• Assisted with administrative and supervisory duties associated with Web Services.

• Perform administrative support and other job-related duties in support of the department directors/managers, vice-president, and/or senior vice-president.• Arranged detailed travel arrangements for manager and prepare expense reports.• Managed calendars for managers regarding appointments, meetings, conferences, and seminars.• Coached employees in basic to intermediate use of Microsoft Office and company-specific software.• Coordinated working meetings, seminars, and webcasts by providing logistical arrangements, confirmation emails, and materials; compiling survey information; creating ISS entry; submitting timely reports, and providing other administrative support as needed.• Served as budget coordinator for department and division budgets.

Atlanta, Ga

• Provided executive-level administrative support to the CEO, EVP and three direct reports.• Coordinated projects and events exercising ability to improvise, improved procedures, and met demanding deadlines.• Liaison between all impacted departments to ensure proper communications and reporting practices.• Planned and coordinated corporate luncheons, and developed PowerPoint presentations for related on-site and off-site meetings.• Organized the details of marketing events, travel arrangements, corporate agendas and itineraries.• Directed business relations and distribution of company literature to stimulate client interest and sales leads.• Managed capital purchases, directed vendor relations, generated and maintained equipment tracking records.• Collaborated with departmental managers on weekly postings for master reports.• Composed and designed marketing collateral such as press releases, datasheets, customer success stories, white papers, case studies etc.• Maintained marketing budget, tracked event costs and assisted with HR, accounts payable and receivable.