Melissa Ely Email & Phone Number

Waukegan

• Responsible for sales growth of team metrics.
• Responsible for maintaining video board messaging.
• Responsible for Brag Board updates and emails.
• Responsible for call monitoring and coaching.
• Responsible for running reports in SFDC and converting into Excel documents.
• Responsible for interviewing and onboarding new associates.
• Responsible in conducting both FACTs and SFDC training.
• Team member of the VOC team which helps USABlueBook improve process or procedures for multiple departments in continuing our World Class Customer Service rating.
• Order Audit Reporting which validates discounts on products and freight to make sure we are following guidelines given.
• Supervisor of 2016 Presidents Club recipient.

San Diego, Ca

• Answering 100 plus phone calls a day.
• Imputing orders return requests and shipping problems for customers and our field account representatives.
• Researching pricing and product information for customers and our field account representatives.
• Assisting the Customer Care Training Department in the training of the new SAP system.
• Assisted in the testing of the new SAP system.

****HD Supply and USABlueBook are Sister Companies****