Melissa Evans Email & Phone Number

Dearborn, Michigan, United States

Rochester, Michigan, United States

• Processed all required guest reservation documents and followed-up to ensure timely and accurate completion. • Responsible for prior, during, and after-stay communication with guests and clients, following up on their experience by providing a personal response.• Effectively managed daily in progress and pending tasks, ensuring that tasks are completed either end of day or in a timely manner• Effectively manage all guest questions regarding rates, financial responsibility, notice… Show more • Processed all required guest reservation documents and followed-up to ensure timely and accurate completion. • Responsible for prior, during, and after-stay communication with guests and clients, following up on their experience by providing a personal response.• Effectively managed daily in progress and pending tasks, ensuring that tasks are completed either end of day or in a timely manner• Effectively manage all guest questions regarding rates, financial responsibility, notice to vacate, unit location information. When needed, referred guests to the appropriate internal/external contacts. • Demonstrated effective time management and organization skills; prioritize and complete all email correspondence and tasks in a timely manner and according to urgency.• Partnered with Director of Sales & Marketing to build content for social media platforms as well as informational newsletters for clients and supply partners. • Created a Standardized Operating Procedure with Guest Services Supervisor to ensure Guest Experience and Client Satisfaction is continuously upheld to industry standards by exceeding expectations. Show less

Wixom, Michigan, United States

• Provided an outstanding client experience to several hospitals and doctors’ offices throughout the country via fax, telephone, and email.• Created inventory reports using Excel that were updated weekly with information received from vendors regarding open and pending purchase orders. • Build quotes for sales reps based on sales template to build stronger territory coverage.• Facilitated support to Inside Sales Representatives by constructing quotes for potential business growth… Show more • Provided an outstanding client experience to several hospitals and doctors’ offices throughout the country via fax, telephone, and email.• Created inventory reports using Excel that were updated weekly with information received from vendors regarding open and pending purchase orders. • Build quotes for sales reps based on sales template to build stronger territory coverage.• Facilitated support to Inside Sales Representatives by constructing quotes for potential business growth and new opportunities.• HIDA AMS Certification completed 2019 Show less

• First point of contact for 10+ customers with 100+ ship-to locations. Backup contact for 20+ customers.• Process orders received via EDI, fax, or email from customers or company employees. • Established a working relationship with internal and external customers through communication via email and telephone.• Collaborate closely with customers, buyers, Sales Representatives, and warehouse associates on inquires regarding order issues, deliveries, pick-ups and stock issues.

Michigan

• Managed and led a team of 15 employees in a store that generated over $1M annually.• Boosted store revenue by implementing extensive coaching program promoting accountability and integrity for all employees to maintain the highest level of service.• Consistent conversion scores between 40-50%.• Trained, motivated, and coached a district of leaders to maintain consistent practices throughout the district.• Held recruitment events to boost staffing throughout district.

Michigan

Key Responsibilities: Shipping and Receiving, Nursery Planning, Motherhood Events Host, Human Resources, Training