Melissa Freeman
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Melissa Freeman Email & Phone Number

Organizational Development Consultant | Customer Experience Director | Contract Management | Vendor Management | Expert in Call Center Operations | Project Manager | Program Manager | Transformative Mentor|
Location: Kansas City, Missouri, United States 5 work roles 3 schools
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Role
Organizational Development Consultant | Customer Experience Director | Contract Management | Vendor Management | Expert in Call Center Operations | Project Manager | Program Manager | Transformative Mentor|
Location
Kansas City, Missouri, United States

Who is Melissa Freeman? Overview

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Melissa Freeman is listed as Organizational Development Consultant | Customer Experience Director | Contract Management | Vendor Management | Expert in Call Center Operations | Project Manager | Program Manager | Transformative Mentor| based in Kansas City, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Melissa Freeman.

Melissa Freeman previously worked as Director at Alorica and Manager at H&R Block. Melissa Freeman holds Master Of Arts - Ma, Human Resources Management And Services from Ottawa University.

Profile bio

About Melissa Freeman

➡️ Are you searching for a dynamic leader who not only thrives in challenging environments but also fosters a culture of excellence and collaboration? Look no further. With over 20 years of experience in management, including extensive expertise in call center operations, project management and organizational development I bring a unique blend of pragmatism and enthusiasm to every project. .One of my unique qualities lies in my extensive experience covering all aspects of operations, ranging from internal management to the managing third-party vendor partnerships. With a deep understanding of the vendor-client relationship from both perspectives, I excel in bridging gaps and driving mutually beneficial outcomes. My track record speaks for itself—I've consistently delivered innovative solutions and strategies to optimize productivity and efficiency.As a problem solver at heart, I thrive on analyzing data, identifying root causes, and devising actionable plans to address complex challenges. Whether it's crafting customer journey plans to attract more business or developing employee retention strategies, I'm committed to driving positive change. With a keen eye for detail and a knack for storytelling, I'm often referred to as the "Fixer of Organizations" for my ability to navigate obstacles with ease.I'm driven by a relentless desire to win and a refusal to settle for anything less than the best. But beyond personal success, my true passion lies in inspiring others to unlock their full potential. By building meaningful relationships and empowering individuals to embrace their strengths, I've witnessed firsthand the transformative power of mentorship and collaboration.➡️ In teamwork, I'm adept at both leading and collaborating, whether in the forefront or behind the scenes. Whether managing projects solo or working with diverse teams, I adjust my approach to meet each situation's needs. As a manager, I prioritize accountability and flexibility tailoring my leadership style to foster the growth of every team member.Outside of work, you'll find me exploring new cultures through travel, staying active with regular workouts, and indulging my love for football. And while I may not have pursued a career on the field, my passion for the game remains unwavering—I'm always ready to defend my favorite position, the corner.Ready to collaborate on driving meaningful change? Let's connect and make a difference together.✉ Melissa.freeman0124@gmail.com☎ (816) 686-2810

5 roles

Melissa Freeman work experience

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Director

➡️ In my role at Alorica in Irvine, CA, I held the pivotal responsibility of overseeing the operational performance of BPO Vendor Partner contact centers. This encompassed meticulously monitoring compliance with contractual obligations to guarantee the delivery of exceptional services. To uphold operational efficiency, I consistently identified potential.

May 2022 - Jan 2024

Manager

Kansas City, Missouri, United States

➡️ During my term at H&R Block, I undertook the responsibility of managing technical support operations for both domestic and offshore BPO Vendor Partner contact centers. Recognizing the critical importance of associate engagement, I led the organization in implementing strategies that resulted in notable improvements in Associate Engagement Scores.

Nov 2019 - Apr 2022

Executive Coach

Thompsons Station, Tennessee, United States

➡️ As an Executive Coach for the Sprint Client, responsible for performance improvement for both the Cebu, Philippines and Manila, Philippines sites; provide weekly feedback on best practices to the Director, Operations Managers and Supervisors, as a result, the sites received improvement in their customer surveys, handle time, attrition and absenteeism.

Feb 2018 - Nov 2019

Operations Manager

Us Bank

Overland Park, KS

➡️ Manage the day-to-day processes of a 400 seat call center; led the site through change management to improve morale; responsible for recognition for all levels within the site; responsible for weekly meetings with our training partners to have ongoing continuous improvement with our new hires; work closely with our Human Resources Business Partners to.

Jul 2016 - Feb 2018

Operations Management

Overland Park, KS

➡️Managed internal domestic and offshore processes; managed the design, development and delivery of training for employees at all levels; created process improvements for customer satisfaction, staffing and workforce management; led change management teams responsible for recognition, incentives and events to improve morale; responsible for mentoring.

Jan 1995 - May 2016
3 education records

Melissa Freeman education

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

FAQ

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What is Melissa Freeman's role at their current company?

Melissa Freeman is listed as Organizational Development Consultant | Customer Experience Director | Contract Management | Vendor Management | Expert in Call Center Operations | Project Manager | Program Manager | Transformative Mentor|.

Where is Melissa Freeman based?

Melissa Freeman is based in Kansas City, Missouri, United States.

What companies has Melissa Freeman worked for?

Melissa Freeman has worked for Alorica, H&R Block, Eperformax Contact Centers & Bpo, Us Bank, and Sprint.

How can I contact Melissa Freeman?

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What schools did Melissa Freeman attend?

Melissa Freeman holds Master Of Arts - Ma, Human Resources Management And Services from Ottawa University.

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