Melissa Goodson Email and Phone Number

Analyzed business operations and processes to support change and quality and productivity improvements.Maintained understanding of business operations and how users interact with relevant systems and used that understanding to provide decision support analysis.Increased efficiency of monthly reporting process by 5 days. Understood project requirements, policies and procedures and monitored project performance against these… Show more Analyzed business operations and processes to support change and quality and productivity improvements.Maintained understanding of business operations and how users interact with relevant systems and used that understanding to provide decision support analysis.Increased efficiency of monthly reporting process by 5 days. Understood project requirements, policies and procedures and monitored project performance against these measures.Prepared monthly Eligibility Verification Performance Reports and worked with Project Manager and State Agency to file joint annual report on operations.Ensured that MAXIMUS followed all applicable requirements of contract, State and Federal regulations, and terms and conditions of business requirements and for definition of vision and strategic direction.Educated project teams on best practices and lead teams and workgroups towards completion of project tasks.Established and maintained productive relationships with state representatives to ensure flow of information on regular and ongoing basis.Developed and reviewed all documentation required to meet requirements of contract.Provided Project Manager with updates on all operation and functional issues. Show less

Technical Services Administrator, Reporting/Data Analyst and Business Analyst with 12 years’ experience in software technical service operations. In depth knowledge of Customer Relationship Management administration and customization along with KPI development and reporting. Excelling in cross-functional teamwork and task automation.