Melissa Goodson Email and Phone Number

Oversee/direct daily operations in medical facility and Optical Department. Proactively monitors daily operations and identifies opportunities for improvement and increased efficiency. Develops and recommends reporting tools to further business objectives.Participates in the development and implementation of strategic plans to meet short, medium and long-range goals.Hire, termination, and coordinating the on-board training needed for all employees.Monitor and evaluate all staff performances. Establish/nurture all staff based on fair and balanced employment. Lead and facilitate organized meetings on relevant topics to emphasize quality, continuous improvement, individual and team growth and the best in customer service.Ensure that staff levels in all departments are maintained at appropriate levels and working with employees committed to providing outstanding patient serviceApprove and manage all employees’ schedules to ensure that adequate staff is always availableAll Compensation & Benefit SystemsFacilitate, maintain and enforce all policy development to meet a standard of excellence and consistency. Proactively oversee and maintain necessary certification and licensing requirements in accordance with rules and regulations of agencies governing medical facilities.Organize and facilitate staff meetings with front and back office personnel.Provide leadership in working with staff, consultants and vendors to ensure that systems and equipment are current, functioning and are capable of supporting technology changes and company growth.Vendor Relations and Contract NegotiationsInventory and Business Expense ControlAll Surgical Coordination including: Cataract, Laser, and Lasik Eye Surgery.

monitor/provide feedback to management on daily workflow needsProvide daily direction to staff for excellent patient care Act as liaison/resource between management, providers, staff, and patientsEstablish and maintain efficient process flowsAssisting manager with new hire interviewing processesTraining/education to all new hiresParticipate/provide feedback to management in performance and quality improvement initiatives with all staff and clinic needsProvide backup coverage when needed for all areas of clinicMaintain and oversee clinic budgets

Communicate with surgeons and patients to coordinate surgical needs though resolutionCommunicates with other clinics for patient care coordinationKnowledgeable in insurance billing/authorization requirementsPartnered with manager to implement more efficient process flowsAssisted manager with new hire interviewing processesAssists with coverage when needed in other positions in officeMaintain and oversee clinic budgets with management