Melissa Mcdaniel Email & Phone Number

Greater Nashville Area, Tn

Nashville, Tn

• Operate proof machine to sort, list and prove deposits, debits and credit items• Encode and balance customer account transactions using document encoding equipment• Ensure accuracy and Magnetic Ink Character Recognition (MICR) readability of dollar amounts and information in accordance with established standards and procedures• Ensure quantity and quality standards are maintained to promote effective and efficient customer service• Balance deposits and reconcile errors when necessary

Franklin, Tn

• Prepare reports/files for weekly transfer of 401k funds from clients to providers• QA manual and automated reports to ensure correct amounts are transferred from clients accounts and applied to employees' 401k accounts• Research problems/issues and determine corrective actions• Set-up new 401k clients in system• Enter sales leads into Salesforce system• Assist Director of Sales and Regional Sales Managers with administrative tasks including sales lead entry/tracking, research and analysis

Orlando, Florida Area

• Collected and analyzed daily call center data from ACD, ReportRunner, ADP and various databases• Utilized Excel and Access to prepare daily, weekly, and monthly Key Performance Indicator reports for distribution internally to all levels of management and externally to clients including Olympus, Sprint/Nextel, Blue Cross/Blue Shield, Napster, SanDisk, and EMBARQ• Collaborated with Program Managers, Operation Management and clients to create client specific customized reports• Conducted quality assurance assessment of reports and reporting sources • Created and updated floor plan for management analysis and emergency planning • Designed and implemented employment turnover report for Payroll Department and management use • Compiled and verified weekly billing information and provided information to Finance Department for client invoicing• Collected and transferred employee timesheet information daily from E-Timesheet system to ADP system

Greater Nashville Area, Tn

• Developed, implemented and maintained automated internal employment process and documentation• Coordinated materials involved in employment for potential employees and new employees• Conducted background investigations on all candidates for hire• Coordinated and audited all documentation required to place new employees on payroll• Maintained I-9, EEO and Global Ethics records• Information management and reporting (i.e. Headcount, New Hires, Overtime Hours)• Maintained and updated employee personnel files and termination files• Verified employment and other inquiries regarding employment• Administered “temp to hire” program• Researched and provided supportive information to resolve unemployment issues• Assisted with recruiting to fill open positions• Backup for Benefits Administrator

Franklin, Tn

• Developed, implemented and maintained paperwork process for all new hires• Organized and instituted new hire provisioning reports• Created and generated ADP/Excel based Headcount reports• Processed and prepared over 700 offer letters and new hire packets• Organized new hire paperwork and maintained inventory of new hire paperwork• Instrumental in the integration process for Bluestar/Covad– developed reports, assisted with benefits transition information, and ensured the integrity and continuity of employee information (new hires, payroll, ADP, physical files, etc)• Initiated the staff referral bonus program• Developed and automated various HR and Payroll forms/templates to be used by employees• Implemented ADP (HR Profile) including a complete internal audit of employee records• Prepared weekly and monthly reports regarding new hires, terminations and manpower (headcount) levels• Initial contact for benefits, payroll and new hire forms and questions

Business Management/Accounting

Business Management/Accounting