Melissa Mobley Email and Phone Number

● Prepares reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable for assigned portfolio.● Facilitates meetings with billing attorneys and stakeholders highlights opportunities to improve cash flow.● Acts as a liaison between clients and attorneys to resolve outstanding balances while preserving the attorney-client relationship.● Keeps accurate and detailed records regarding collection activities in the Firm's Accounts Receivable Collection software.

● Scoped, designed and implementation of CLM to multiple client stakeholders and partners.● Drafted, prepared & reviewed various contracts and contract templates.● Playbook creation and modifications for CLM workflows on various platforms for various clients.● Utlized CLM systems such as Sirion for report and dashboard creations & vendor/payer management.● Completed pre and post signatory CLM using digital signature software.● Interacted with clients globally to provide accurate solutions for large-scale, complex projects.● Verified or updated the counterparty’s legal name and address using official government registers.● Prepared ad hoc reports upon request of business and legal clients.● Answered and/or redirected questions from legal and business stakeholders.● Prepared and distributes prebills per attorney instructions.● Reviewed prebills for accuracy.● Performed edits, text changes, and transfers per attorney instructions and client guidelines.● Generated related invoices.● Responded to inquiries relating to invoicing, reporting, billing, adjustments, etc.● Communicated effectively with attorneys and staff in all billing matters.● Built, maintained, and delivered professional customer service and positive working relationships with all internal and external contacts.

● Ensure that real estate loan documents are executed by the borrower, notarized and returned for processing on time.● Performs the closing ceremony for real estate transactions, mortgage loan transactions, legal process transactions and other similar transactions where an independent third party is requested.

● Worked with division leaders and corporate finance to ensure accurate AP/AR.● Helped with the training center scheduling, certificates, satisfaction surveys.● Tracked the dispositions of merchandise in process and reconciled the RMA's impact on inventory and payables and ensured balance between vendor's records and the company.

● Answered incoming calls and made outbound calls to customers to schedule, confirm and follow up on service appointments.● Proficiently navigated a Windows-based & Web-based system to track routes and optimize current and future schedules.● Scheduled appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.● Monitored, updated and maintained the customer database with accurate customer information including call details, disposition of calls, payments, and other results.● Rescheduled un-serviced accounts within 24 hours.

● Performed daily billing activities to support partners and clients, including generating and editing proformas, creating timecard summaries, updating rates for matters and timekeepers, andproducing client reports as requested.● Ensured monthly invoice timeliness, accuracy, and acceptance, with persistent follow-up with billing partners to resolve client billing issues and secure invoice approval.● Implemented client outside counsel guidelines and fee arrangements.● Assisted in special projects and assignments for local or corporate billing management, such as testing, pilot programs, policy discussions, and process improvements.● Aided in training and mentoring new and less experienced billing staff, optimizing department efficiency through effective use of billing assistants.

● Managed a small team to investigate disputes between two parties, typically customers and businesses to understand the underlying issues and determine the best course of action.● Communicated with both parties to gather and document information to provide updates on the status of the dispute such as the initial complaint, any correspondence, and any resolution or settlement.● Provided recommendations to the company on how to avoid similar disputes in the future by maintaining accurate and detailed records of all disputes and resolutions for futurereference.● Researched the relevant policies and regulations that govern the dispute to ensure that the company is complying with them.● Communicated with Customer, Management, Sales, Finance and Operations to conclude all related business matters and discuss status of customer accounts (Credit Holds), keeping the Sales Organization and Management advised of any escalated action to be initiated on delinquent, disputed and over line accounts.