CX Team Lead at Graydaze Contracting with a comprehensive background in Contract Compliance, Project Coordination, Start-up/Closeout Processes, and Office Management. With a rich history of working across the Telecommunications, Construction, and Customer Service industries, I bring a versatile skill set and a proactive approach to every project. My expertise lies in ensuring contract compliance, delivering exceptional customer service, and enhancing operational efficiency through the proficient use of various platforms. Holding a Bachelor of Science in Psychology from Radford University, my educational background has equipped me with a deep understanding of human behavior, which I leverage to navigate complex customer interactions and foster strong, lasting relationships.At Graydaze Contracting, I lead a customer experience (CX) team with a focus on administrative excellence in project execution from start-up to closeout. I ensure rigorous contract compliance, as well as, enhancing customer satisfaction through meticulous attention to service quality. My approach is characterized by a strong administrative acumen and a commitment to operational excellence.