- Reviewed intake packets and created treatment plans for mental health and substance abuse therapy patients.- Collaborated with therapists and support teams to evaluate the effectiveness of treatment and elaborate new objectives as needed.- Reviewed and updated treatment plans on a bi-annual basis to ensure the relevance of treatment and maintaincompliance with state requirements.

- Performed QA duties on intake packets, discharge paperwork, therapy, and case management notes to verify completeness and accuracy.- Reviewed and edited treatment plans before final submission to verify adherence to guidelines and program requirements.- Audited records regularly to ensure compliance with state regulations.

- Utilized adaptive CMS and editorial platforms to organize, localize, and maintain scheduled and evergreen content for Alexa devices for deployment in the French and English Canadian markets.- Facilitated communication between Project Managers and the processing team for prioritization and assignment of projects to meet deadlines.- Created original content to correct non-optimal device behavior and localized content from various markets.- Generated prompts, created responses, and evaluated output for AI initiatives and LLMs.- Performed speech data analysis to understand end-user intent through transcription, annotation, and dialog evaluation.- Provided mentorship and support to junior team members, fostering a collaborative and knowledge-sharing environment within the data science team.

- Utilized advanced machine learning algorithms to analyze large-scale datasets, providing insights into customer behavior and preferences.- Conducted regular performance evaluations of machine learning models, fine-tuning parameters and algorithms to maintain optimal accuracy and reliability.- Stayed abreast of industry trends and best practices in machine learning and data science, continuously enhancing skills and knowledge through self-directed learning and training sessions.- Led a team of 8+ associates in a newly acquired workflow and elaborated innovative quality assessment method to provide feedback and optimize output, resulting in a 96% quality rating.