Melissa Prentice Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

State Of Pennsylvania

An official of integrity appointed by state government to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents.

Thoroughly understand and able to complete the Tru-Service sales conversation in competent manner.Able to solve for members immediate need by having a strong understanding of TruMark’s products, services and programs and the benefits that they provide.Actively educates members on existing and new products and services, discussing the benefits and features and how they provide a solution to their current and future needs.Able to identify new member opportunities through the TruMark at Work program, networking, community/volunteer events, etc.Insures that all policies and procedures or followed when setting up or enrolling members into new products, services or programs.Has strong ability to complete loan applications, including, Interviewing loan applicants; verifying that all necessary forms are accurately completed; processes loan request with the exception of Home Equity and Mortgage applications; disburses approved credit upon member request.Regularly uncovers members with investable assets and refers them accordingly to the assigned financial consultant.Stays current with the usage of technology such as iPads and smart phones, demonstrating their usage to members helping the member to leverage alternative delivery channels when appropriate.Periodically supports the call center during high volume periodsProcess all retail service transactions including all teller functionsServes as the, “Supervisor in Charge” in the absence of the Branch Manager and/or Assistant Branch Manager.Performs duties at other branch locations when necessary including in supervisory.Assists in training and onboarding new team members.Effectively handles service complaints and escalates appropriatelyPrevents controllable losses through strict compliance with all security and compliance policies and procedures including, but not limited to red flags, fraud alerts, Chex systems, audit control and any other loss prevention processes currently in place.

Philadelphia, Pennsylvania, United States

Delivering exceptional customer experience, building relationships, and helping consumer and small business customers succeed financially. Engaging customers in conversation and asking questions to understand what's most important to them to allow me to provide product, service and digital options that align with their needs and help make banking easier for them.

King Of Prussia, Pennsylvania

Supported the leadership of the Store Manager and actively managed the sales floor. Assisted with the execution of all operating and visual. Supported the management team in achieving financial goals by demonstrating selling behaviors and floor leadership, promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Philadelphia, Pennsylvania, United States

Coached, mentored and lead tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.Coached, mentored and lead tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners .Coached, mentored and lead tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educated customers on options for managing financial transactions by leveraging technology, tools and resources.Coached, mentored and lead tellers by example with clear communication skills, transaction handling and problem resolution processes. Assisted the Branch Manager in performance management and new hire selection processes.Coached, mentored and lead tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensured teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Acquired and deepened the branch customer base through a variety of proactive sales and service activities. Managed the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.Driven proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivered a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leveraged ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.Created customer loyalty and grown customer share of wallet through a differentiated customer experience. Performed lobby engagement activities to connect with customers and position PNC products to meet their needs. Educated customers on options for managing financial transactions by leveraging technology, tools and resources.Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Managed risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrated a heightened scrutiny to identify and avoid loss. Participated in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Pennsylvania

Maintaining a selling environment focused on customer serviceSet and achieve personal sales goals while supporting the goals of the teamExecuting internal and external marketing and visual merchandising initiatives to achieve Charming CHARLIE objectivesAdherence to all retail policies and proceduresGreet customers in a timely, professional and engaging mannerWork as a team player to ensure each customer receives the best service possiblePerform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Philadelphia, Pa

• Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responded to customer complaints/concerns with a sense of urgency to see to their resolution. • Attended to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager. • Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager. • Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager. • Assisted with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets. • Overseen that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager. • Ensured that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process . • Managed tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

New York, Ny

• Opening and closing store procedures.• Anticipated customers and store needs by constantly evaluating environment and customer cues.• Communicated information to manager so that the team can respond as necessary.• Overseen accurate and timely inventory tracking practices, including product mark outs, transfer sales, returns, and exchanges.• Identified inventory overages and shortages and observe with the store manager to adjust par levels to meet the store’s needs.• Monitored returns, order shortages, restocking and emergency orders through approved outside venders to help the store manager reduce additional vendor charges.• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on workers performance during shift.• Cash Controller: a. ensured that workers have adequate opening funds for their tills. b. verified the total amount of cash in the safe. c. provided change throughout the day. d. monitored cash handling procedures of the workers on shift. e. verifying that the funds dropped match the sale registered. f. assisted as necessary in processing the bank deposit.