Communication lead for $150M Project Portfolio including executive presentations and project status updates/sprint release deliverables for senior management/stakeholders. Lead role in designing/developing Project Wiki to standardize and centralize project documentation. Owner of front-door/project intake process. Assess scope, ensure projects meet organizational goals/requirements, determine priority and cost/benefit analysis, and allocate resources. Created a single-source project… Show more Communication lead for $150M Project Portfolio including executive presentations and project status updates/sprint release deliverables for senior management/stakeholders. Lead role in designing/developing Project Wiki to standardize and centralize project documentation. Owner of front-door/project intake process. Assess scope, ensure projects meet organizational goals/requirements, determine priority and cost/benefit analysis, and allocate resources. Created a single-source project intake form/process which reduced project duplication efforts, allowed projects to be properly vetted, and maximized resource utilization. Standardize and maintain standards for project management. Provide coaching, direction and leadership to effectively unite the project management team to follow processes, policies and methods, meet deadlines and deliver functionality. Organize and facilitate Agile/Scrum meetings. Championed Agile project management by transitioning the Dispatch Optimization Centers to the JIRA platform allowing for automated tasking, issue tracking and increased accountability across the Project Management and Development teams. Manage Talent Management/Skill Pivot initiative to transform employee skill sets and equip employees with technical, analytical, and people skills required for 2020 and beyond. Multiplied Mentorship Program and facilitated 22 mentorship match ups YTD. Developed specialization training plan in collaboration with AT&T University. Coordinated delivery of 2,225 Learn to Code with Me/Learn to Analyze and Problem Solve training hours YTD. Govern Innovation Funnel initiative. 65 automation and process improvement ideas have been accepted and implemented. Partnered with Change Management team to enhance the Dispatch Optimization Center resiliency survey in support of Rewire initiative, a critical part of the Leading Change program to socially reinforce positive change habits and behaviors. Show less

Attendance/Payroll SME for West Region. Ensured consistent and proper administration of attendance policies and payroll practices. Provided support/guidance/training to management team for attendance management and issue resolution. Responsibility expanded to include MW, SW and SE Regions. Partnered with HR, Labor and Legal on attendance related terminations and FMLA fraud investigation cases.Provided coaching, leadership and supervision to a team of 8 union-represented Work Force… Show more Attendance/Payroll SME for West Region. Ensured consistent and proper administration of attendance policies and payroll practices. Provided support/guidance/training to management team for attendance management and issue resolution. Responsibility expanded to include MW, SW and SE Regions. Partnered with HR, Labor and Legal on attendance related terminations and FMLA fraud investigation cases.Provided coaching, leadership and supervision to a team of 8 union-represented Work Force Management (WFM) employees.Recruited for new National Core I&M Attendance team. Researched best practices and applicable laws/policies. Designed team initiatives and roles/responsibilities which were implemented nationwide to drive consistency and standardization. Selected for National Attendance Audit tool task-force to standardize and automate audit process. Tool was developed and deployed to all Network/Field organizations. Nominated by peers to administer tool. Analyzed attendance data to identify problem areas and performed audits to ensure compliance. Increased overall attendance audit compliance from 75.89% to 93.17% and overall deviation correction compliance from 55.44% to 89% within 6 months. Instrumental in ensuring all groups audited exceeded 85% audit compliance goal year over year. Transitioned scheduling and payroll functions from local management to WFM team which resulted in consistent and standardized scheduling/payroll processes across all regions. Reduced payroll deviations by 95% by streamlining call out and payroll processes.Deployed Mechanized Attendance Tracking Tool (MATT) to all Center organizations for attendance discussion documentation which ensured contractual/legal alignment as well as standardization. Collaborated to reduce Annual Absence Days reporting from 2 days to 30 minutes/month through mechanization. Led effort to identify key performance metrics/goals and incentivize performance with YouEarn compensation for Centers. Show less

Provided direct support to Director in development and tracking business plan, monitoring performance results and ensuring that District goals and requirements were met and remained consistent. Responsible for human resources and staffing, asset and budget management, safety and training coordination and all administrative functions of the District. Primary delegate representing Director when needed. Worked closely and effectively with Senior Management. Provided… Show more Provided direct support to Director in development and tracking business plan, monitoring performance results and ensuring that District goals and requirements were met and remained consistent. Responsible for human resources and staffing, asset and budget management, safety and training coordination and all administrative functions of the District. Primary delegate representing Director when needed. Worked closely and effectively with Senior Management. Provided support and guidance to management team as well as assistance with issue resolution. Instrumental in ensuring a smooth transition through 3 separate company re-organizations. Worked diligently to help establish policy/process consistency and transition responsibilities. Show less

Asset management for Southern California. Maintain accurate asset records. Responsible for incoming/outgoing assets. Coordinate lease expirations/asset re-deployments. Coordinate inventories & all asset special projects.Vehicle Coordination - maintain accurate fleet database. Coordinate fleet vehicle deployment. Process vehicle changes and alteration requests. Resolve discrepancies, vehicle registration and ticket issues. Maintain DMV Pull program and fuel usage reports. Led initiative… Show more Asset management for Southern California. Maintain accurate asset records. Responsible for incoming/outgoing assets. Coordinate lease expirations/asset re-deployments. Coordinate inventories & all asset special projects.Vehicle Coordination - maintain accurate fleet database. Coordinate fleet vehicle deployment. Process vehicle changes and alteration requests. Resolve discrepancies, vehicle registration and ticket issues. Maintain DMV Pull program and fuel usage reports. Led initiative to deploy GPS to all company vehicles.Training - coordinate all training needs. Ensure mandatory training is current and completed in a timely manner. Work with training group to ensure required training is offered.Budget - Ensure group stays focused on budget control. Monthly budget reports/analysis. Coordinate mobile phones, pagers, calling cards and phone lines.Safety - maintain safety records. Ensure all required safety documentation is completed in an accurate and timely manner. Distribute safety related communication. Recognized as West top Performer for developing new processes and centralizing inventory to ensure accountability and accurate records as well as keeping the team focused on budget controls. Show less

Responsible for all aspects of administrative management for eleven first level managers and one Area Manager to include resolution of all personnel and payroll issues, maintenance of all group information, and providing support and guidance to the management team.Supervision of one non-management employee to include attendance management, performance evaluation, training and development, and safety compliance.District Vehicle Coordination to include maintaining current vehicle… Show more Responsible for all aspects of administrative management for eleven first level managers and one Area Manager to include resolution of all personnel and payroll issues, maintenance of all group information, and providing support and guidance to the management team.Supervision of one non-management employee to include attendance management, performance evaluation, training and development, and safety compliance.District Vehicle Coordination to include maintaining current vehicle roster by location and driver, arranging for rental vehicles as needed, vehicle deployment, processing vehicle change requests, resolving expired registration and ticket issues, and assisting with future vehicle projections based on capital availability. Performed district new hire orientations. Training Coordinator to include arranging for and coordinating all required and needed employee and management training, inputting training records into the training database, and pulling training and mandatory coverage database reports for management team as needed. Assets - Responsible for ordering all laptops and capital tool test sets for new technicians, computers for new managers, and office equipment (fax machines, copiers, printers, etc.) for new locations. Recognized as key player in managing the many challenges of standing-up new subsidiary company Advanced Solutions Inc. Show less

*Compensation & Benefit plan administration including exempt and non-exempt compensation, performance appraisals, salary survey and analysis, ensuring compliance of FLSA and state wage and hour laws, group health insurance, open enrollment meetings, life insurance, 401K, LTD/STD, COBRA, unemployment, and benefits cost control. *Recruitment, selection, and retention. Responsible for maintaining staffing levels consistent with corporate growth and production demands. Includes legal… Show more *Compensation & Benefit plan administration including exempt and non-exempt compensation, performance appraisals, salary survey and analysis, ensuring compliance of FLSA and state wage and hour laws, group health insurance, open enrollment meetings, life insurance, 401K, LTD/STD, COBRA, unemployment, and benefits cost control. *Recruitment, selection, and retention. Responsible for maintaining staffing levels consistent with corporate growth and production demands. Includes legal compliance, employment screening, interviewing, extending job offers, drug screening, employee referral programs, reference checking, relocation, interim staffing, internal job postings, and exit interviews. *Administration of company Accident Prevention Plan including Workers' Compensation, OSHA compliance, and compliance of all safety rules. Responsible for reducing work related accidents in both severity and frequency rates, setting up and administering safety incentive programs and safety training, and coordinating monthly safety meetings. *Training and Development including new hire orientations, general skills and safety training, employee and management training to improve knowledge of policies and procedures, management development, and coordinating on-going training and cross training of all employees to ensure training needs are met. *Employee Relations including federal and state specific legal compliance, FMLA, EEO, discipline and termination, workplace investigations, HR policy and procedure design, implementation and compliance, employee counseling, dispute mediation, service award and recognition programs, monthly employee events and team building activities, employee opinion surveys, and providing support and guidance to management in regards to all Human Resources legal and employee relations issues. Show less

*Benefit plan administration including group health insurance, life insurance, 401K, stock purchase plan, LTD/STD, flexible spending accounts, continuing education, Workers'​ Compensation, COBRA, and unemployment. *Employee Relations including federal and state specific legal compliance, FMLA, EEO, discipline, harassment, workplace investigations, HR policy compliance, staff counseling, communicating new programs and policies, terminations, service award and recognition programs, OSHA… Show more *Benefit plan administration including group health insurance, life insurance, 401K, stock purchase plan, LTD/STD, flexible spending accounts, continuing education, Workers'​ Compensation, COBRA, and unemployment. *Employee Relations including federal and state specific legal compliance, FMLA, EEO, discipline, harassment, workplace investigations, HR policy compliance, staff counseling, communicating new programs and policies, terminations, service award and recognition programs, OSHA and safety programs. *Training and Development including "Train the Trainer" programs, management development, general skills training, and open enrollment meetings. *Personnel records and HRIS system management. Show less