Melissa Rhoades Email & Phone Number

Get the help you need to create or improve your website content, sales collateral, manuscripts, and more! Over 12 years experience working in e-commerce combine with an MFA in Creative Writing to provide you with the expertise you need.Specialties include:- Copywriting- Copy editing- Search engine optimization text- Technical writing- Blogging (writing and editing blogs)- Academic copy editing

Spokane, Washington Area

• Customer service: Provide professional and friendly direct services to members, including: help members in person and over the phone; place holds on materials; respond promptly to inquiries; resolve routine complaints; reserve meeting rooms and computer stations; issue and renew library cards following SCLD rules and guidelines• Information service: Instruct library members on the use of basic library technology and equipment including catalog stations, checkout stations, print stations, the internet, and their library accounts; also, promote library services by educating members about programs in which they may be interested• Circulation workflow: Sustain an efficient and tidy work flow of circulation tasks, including: inspect, clean and check in/out materials; process materials for shipment and holds pick-up • Monetary procedures: handle cash and check transactions; perform daily reconciliation

Spokane, Washington Area

• Writing: Created a wide variety of content including newsletters, blog entries, search engine optimization text, product descriptions, articles, ad copy, promotional emails, social media posts, voice-over scripts, informational and instructional text, glossaries of industry terms, media releases and internal company communications• Editing: Improved the concision and clarity of submitted texts (blogs, FAQ’s, surveys, etc.); proofread and copy edited for digital and print media; adhered to and enforced the AP Style Guide, in-house style guide, and third-party brand standards; maintained keen attention to detail• Project management: Organized and managed weekly projects and timelines; led communications with contract design talent; coordinated annual jewelry design contests; facilitated meetings and interdepartmental communications; trained new writing staff• Content management: Developed and maintained product categories for 20,000 products; created, maintained, and updated webpages using HTML editors and Content Management Systems (CMS); performed SEO keyword research; managed email lists; created and sent promotional emails; pitched and developed content ideas; cropped, re-sized, and edited digital images as needed; imported data from Access and Excel (CSV files) into Content Management Systems (CMS)

Corbin Art Center - Spokane Parks & Recreation

• Developed and presented class topics for beginning writers on poetry, fiction, non-fiction, how to get published and overcoming writer’s block• Oversaw writing exercises and facilitated a safe and encouraging group dynamic in the classroom • Advertised my classes around the community

Fairchild Air Force Base Campus

• Developed and presented class lessons for composition and introduction to literature, based on department requirements and policies• Assessed student performance and conduct• Facilitated a safe and encouraging environment in the classroom and in office hours• Advertise my classes around the community

Moses Lake, Wa

• Developed and presented class lessons for composition and introduction to literature, based on department requirements and policies• Assessed student performance and conduct• Facilitated a safe and encouraging environment in the classroom and in office hours• Taught in-person and distance learning classes; traveled to meet distance learning students in Othello and Grand Coulee

Lawrence, Ks

• Led communications between the UKSHA Board of Directors and UKSHA Co-operatives (UKSHA is a not-for-profit corporation that develops and sustains off-campus co-operative student housing)• Created annual budget with $40,000 cash flow; completed monthly reconciliation and payroll• Negotiated and planned quarterly meeting agendas; advertised meetings and events; attended board meetings and co-op meetings; prepared and distributed meeting minutes• Wrote how-to manual with guidelines for the next Executive Assistant.

Master Of Fine Arts (Mfa), Creative Writing

Activities and Societies: ⦁ Voice Over Events Coordinator, 2002-2003 ⦁ Assistant Editor, Willow Springs Literary Journal, 2001-2002 ⦁.

Master Of Social Sciences, Cultural Studies/Critical Theory And Analysis

⦁ Experience doing interviews and observation for my thesis ⦁ Studies included issues of cultural competency and diversity ⦁ Graduate.

Bachelor Of Fine Arts (Bfa), Art History

Activities and Societies: Sellards Scholarship Hall, Events Coordinator⦁ Graduated with Distinction ⦁ Undergraduate Research Award ⦁.