Recoveries Manager
Current- Management of Origin’s Finals debt book and operational leadership of the Recoveries Team, consisting of separate onshore call centres and supporting teams.
- Dedicated team for the management of Bankruptcy, Insolvency, Debt Agreements, Deceased & Litigation matters across Origin.
- Management of Origin’s mercantile agency panel, SLA’s, audits and performance meetings.
- Management of Origin’s debt sale program including tender preparations, sale contracts and disputes and creation of Origin's Vendor Support Team for post sale support to the debt purchase market.
- Origin's credit default listing process and relationship management of 2 credit reporting agencies, for the utilisation of default listing as a strategic collections tool.
- Dispute resolution pertaining to credit defaults and social media cases.