Melissa Smith Email & Phone Number

Chantilly, Va, Us

Chantilly, Va, Us

United States

Primary function is to get orders to approved status before final billing to the Client and pay to the network partners. Additional functions are:• To keep revenue flowing by approving a high percentage of orders and exceeding measurable expectations on a weekly basis• Identify the flow of orders in filters and work with the Development Team to get any orders not needing my review to go through an automated approval cycle• Analyze problems then use the best method for the resolution so they can be approved or flow to the appropriate filter• Credit and Re-bill process• Handle Client billing dispute’s, credits and network partner deductions on a larger scope• Initiate specs on billing configurations and filter changes in order to lessen manual touches within a high volume setting• Identify network partner accessorial trends that may cause margin defects and collaborate with Operations team on root causes and solutions• Enter network partner rates into our transportation system• Enter Client rates into our transportation system

Key Account Manager for specific accounts. Higher level duties included; providing quarterly metrics, onsite Quarterly Business Reviews, process improvement, vendor relations, compliance, maintained/ grew existing business as well as acquired new business. Supportive in resolving claims, invoicing and collaborated with accounting to ensure accuracy of billing to our clients and authenticity of any fees. Worked with transportation management based systems, daily reports & contracts. Provided training to any NSD staff on account procedures and processes. Addressed issues in a positive manner & created solutions that resulted in customer satisfaction.

Received and audited a heavy flow of merchandise for a retail business. Processed all defective merchandise, and marked down saleable products for profit vs. loss. Performed adjustments for the entire inventory, positive, or negative to allow product flow and shrink integrity. Reported, researched and followed up on all inbound/ outbound shipments to result in a positive financial outlook for the company. Technical responsibilities included, trouble- shooting through TRU Support Systems for all aspects of the stores operations. Requested parts, repaired all equipment (computers, printers & amp; registers) and programmed company hardware as upgrades were needed. Collaborated with the District Loss Prevention Manager, which allowed the company to meet their Shrink Budget for 3 years, as a result was recognized as MVP for displaying a high level of Loss Prevention Awareness.

Built and maintained clientele, which in turn allowed me to excel with hands on experience. Created a professional relationship with customers by providing them with excellent products and services. Greeted and consulted with customer or client at the point of entrance. Marketed profession, knowledge & skills, to bring new clients into the business.

Certificate, Shipping

Certified Shipping & Receiving Specialist Toys R US 2005

Liscense, Cosmetology

Diploma, Businsess/ Marketing