Melissa Thornton Email & Phone Number

New York City Metropolitan Area

Managing Projects and Programs to support the Media Supply Chain

New York City Metropolitan Area

United States

Bringing Technology and Media Together: enabling one of Fortune 500’s largest broadcast media companies find its purpose, drive value, and fulfill its technology goals. Converging the power of people, process and the value of the planet!

Red Bank, Nj, United States

Facilitating Media Partners to meet their business goals through technology

Greater New York City Area

Greater New York City Area

Promotion with additional responsibilities:Process Analysis and Re-engineering for all Smiths Group DivisionsOversee Global transformation projects, with emphasis on delivery in the Americas.Optimize various Application platforms, with an emphasis on SAP, Oracle and MFG-Pro.

Promoted to this position following the post go live global implementation of SAP in both the Detection and John Crane Divisions.Key responsibilities include:Lead global application development projects to support an end-user base of 7500 users across 23 countries.Lead a Global Help Desk to resolve day-to-day issuesDrive direction, planning and co-ordination to development resources both internally and externally in order to provide ongoing support and enhancement to the global designChampion all technical issues that require communication to the executive stakeholders for action and direction. Conduct process audits and facilitate process re-engineering, as evidenced by comprehensive gap analysis and successful end-to-end integration of newly acquired business unit in India.

established to manage SAP implementation projects and provide sustainable training programs to all divisional business units.Key responsibilities and results included:Evaluation of training needs and determining training objectives for functional business processes such as Order to Cash, Customer Relationship and Service Management, Production and Supply Chain Operations.Created training programs including outlines, test, handouts, evaluations and lab exercises.Personally conducted technical training programs to over 1500 end users.Jointly completed 23 cycle implementations in the following countries; Internal consultant and change management champion with strategic leaders in business units.Provided internal coaching and consulting using social networking tools to facilitate communication such as authoring a SharePoint blog, FAQ's and maintenance of a design document library.Created the programs and processes necessary to implement change, as evidenced by documenting the full global business process in 12 integrated business flows, and over 75 sub-process flows.Managed and monitored the critical path and milestone achievement, budgeting, and resource allocation within the core businesses - all 23 implementation cycles were completed on time.Coordinated the Super User community in subject-matter forums to engage on a local, regional and global level.

established to identify and implement a global model for Service processing, realizing an as-is versus a to-be state. Key responsibilities included:Produced process maps and design papers to illustrate critical business process changes. Collaborated in the development of technical training programs, including the development of UPerform flash tutorials and self practice exercises. Delivered international and domestic classroom training, with and without an English translator.Aided in the configuration, enhancement build and testing of SAP ECC 6.0, with subject matter mastery in the PM, CS, SD modules, resulting in 100% successful user acceptance testing and system readiness.Assisted in data migration and security modeling, resulting in the creation of 18 comprehensive security profiles for service and migrating over 1.2 million materials and 128,000 customer assets.

Promotion with additional responsibilities below:Supervised Dangerous Goods training program; ensured staff compliance with certification requirements.Process architect in Astea Service Management software implementation, focusing on service and material logistics, performance management metrics, and customer relations management.Developed new processes for core job functions; created training materials in preparation for ISO9001 Analyzed international and domestic carriers to attain maximum cost-efficiency, realizing reduction of freight bills by 15-20%.

Supervised Smiths Detection North America Customer Service call center.Fully supported company revenue target of $12M for consumables sales.Forecasted all material requirements for NA service organization.Improved service levels from 80% to 95% within a three month period.Reduced part transit time from 48 hours to less than 24 hours.Seamlessly integrated inventories of acquired companies without service interruptions.Interfaced directly with key accounts, national and international vendors.

Music Education

Activities and Societies: Westminster Singers

Alumnus

Psychology