Melissa Vick Email and Phone Number

• • Manage the operations for a rapidly growing mental health clinic, overseeing 7 direct reports with responsibility for customer service, bookkeeping, scheduling, human resources and purchasing. • Executive assistant to the owner focusing on special projects, program development and special event planning. • Administer and manage all aspects of Human Resources including benefits, retirement plans, FMLA, short- and long-term disability, and life insurance. Manage employee files as well as non-employee contracts and compensation.• Perform onboarding and training for employees and contract staff.• Serve on the Board for the Mental Health Summit as part of the Dakota County Healthy Communities Collaborative• Managed and coordinated the workers’ compensation, professional liability, mandatory census and related audits.• Coordinated a move for 60 people in 4 separate offices into a single building. Worked directly with architects, designers and builders in planning and preparing the building. Organized movers and staff to prepare for and execute the move.• Responsible for preparing, planning and organizing conference sponsored by our clinic to provide training and continuing education opportunities for therapists from our clinic as well as others in the community. This includes hiring and coordinating travel for guest speakers and trainers, reserving conference space, and planning food and beverages for participants. • Computer experience includes Windows, Microsoft Office 365, Outlook, OneDrive, SharePoint, Word, Excel, MS Teams, along with Procentive.• American Red Cross Certified in Adult First Aid / CPR / AED through 9/14/2023.

•Maintains accurate records of all contracts, print ads, & online ad information.•Responsible for adding & maintaining contracts, client information, invoicing and reporting using a custom application (VP-Office).•Provide customer service to current and potential customer’s in-person and over the phone.•Responsible for recording and posting customer payments in accounting system.•Assist Account Executives with ad designs, layouts and artwork.

•Generate and develop new accounts using professional sales presentations, proposals and cold calling.•Maintain and enhance existing accounts through market research, enhanced ad design and layouts and excellent customer service•Assist and mentor new Account Executives by helping them learn corporate policies, sales strategy and in using available technology for obtaining market research, developing proposals and ad layouts.•Performed general account activities including maintaining contracts and collecting payments.

•Provided customer service to contractors and their customers including project coordination, follow-up service, and training.•Assisted with project planning and execution including staff scheduling, communication and ensuring delivery of equipment and supplies to job sites. •Created and tracked work orders, purchase orders and invoices for all ongoing projects. Tracked and maintained employee time and personnel records.•Coordinated travel for the owner and staff to attend out of state conferences.•Generated leads via cold calling and presentation to prospective customers.•Worked with suppliers to place and track orders, and ensure timely delivery to meet project timelines.

•Provided customer service to contractors and their customers including project coordination, follow-up service, and training.•Assisted with project planning and execution including staff scheduling, communication and ensuring delivery of equipment and supplies to job sites. •Created and tracked work orders, purchase orders and invoices for all ongoing projects. Tracked and maintained employee time and personnel records.•Coordinated travel for the owner and staff to attend out of state conferences.•Generated leads via cold calling and presentation to prospective customers.•Worked with suppliers to place and track orders, and ensure timely delivery to meet project timelines.