Melissa Doyle Email & Phone Number

United States

Atlanta

- Multi-carrier payment poster for 16 group practice- Reconcile more than $500, 000 weekly - Investigate and resolve discrepancies in insurance and patient payments- Submit carrier denials to appropriate follow up department- Manually post commercial insurance payments and scan into Kryptiq Document Management

Roswell

- Communicated with insurance representatives to understand and explain benefits to patients- Applied clerical and customer service skills to keep a well-paced staff and patient flow in a high volume office- Developed optometric knowledge needed to pre-test and maintain charts

Marietta

- Investigated and resolved all scan discrepancies- Improved sales through apparent and precise pricing on displayed merchandise- Acquired the knowledge necessary for operation of the Front End department such as Western Union, cash register, and accounting responsibilities- Assisted the department manager in such a way that every customer received prompt and courteous service- Fielded all customer questions, complaints, compliments and suggestions- Assisted in the development of a well-trained and efficient Front End team through effective orientation, communication, and instruction