Spearheaded organisational change while strategically aligned group activity, initiatives and thinking, and led cross-functional management and project teams of up to 15. Delivered four key business transformation initiatives spawning ongoing business cost savings of 20% via establishment of a shared services vehicle, merger and closure of several business units, restructure of company entity, and delivery service model change. Key Achievements:• Led record-breaking $3 million… Show more Spearheaded organisational change while strategically aligned group activity, initiatives and thinking, and led cross-functional management and project teams of up to 15. Delivered four key business transformation initiatives spawning ongoing business cost savings of 20% via establishment of a shared services vehicle, merger and closure of several business units, restructure of company entity, and delivery service model change. Key Achievements:• Led record-breaking $3 million project, 3 years in duration from inception to successful fruition on time & on budget. Implementing functional, model-based Enterprise Resource Planning (ERP) platform, condensing multiple sets of business processes to one and introducing standard business processes across business units nationally. This platform then enabled the delivery of sales force mobility, B2B and B2C across the business units enhancing customer experience and interaction. • Formed nine-member business transformation steering committee including CEO, CFO and heads of business units, driving resolution across projects within change program, and promptly identifying interdependencies and risks and initiating action plans to fuel project success.• Realigned and reduced recently centralised customer service team from 36 to 21, while elevating service provided to customers and sales force, and capturing savings of $1 million per year. Propelled accurate order fulfilment from 55% to 97%, and slashed customer call abandon rate to less than 3% and average wait times by 75%, from 20 to less than 5 seconds, clearly elevating customer satisfaction.• Developed and rolled out communication strategy, effectively disseminating key business information to staff and stakeholders and maximising effective use of staff and resources during change program.• Excelled as Board Member, playing an active, key role in defining and implementing business strategy, and reporting program status. Show less

Led New South Wales operations with a team of 3 management and 45 operational staff and client base of 18 generating annual turnover of $4.5 million, immediately stabilising operation following rapid departure of previous management, pinpointing and addressing key issues, and elevating service levels to retain existing and attract new customers. Key Achievements• Championed organisational restructure and elevated performance visibility by developing KPI's and publishing daily… Show more Led New South Wales operations with a team of 3 management and 45 operational staff and client base of 18 generating annual turnover of $4.5 million, immediately stabilising operation following rapid departure of previous management, pinpointing and addressing key issues, and elevating service levels to retain existing and attract new customers. Key Achievements• Championed organisational restructure and elevated performance visibility by developing KPI's and publishing daily, weekly and monthly results to entire staff. • Business process re-engineering & optimisation to deliver a smooth, consistent workflow, leveraging intimate understanding of Victorian warehouse operations to fuel a speedy deployment. • Fuelled revenues by 15% by securing new and re-establishing and retaining existing clientele, pioneering a formalised customer service level agreement and facilitating regular meetings to drive communication and provide a constructive forum for customers to express, address and resolve concerns.• Examined and reduced team from 45 to 30, retaining quality staff and fuelling morale and unity by introducing position descriptions, performance measurements, incentive rewards, consultative meetings and standardised policies, procedures and processes. • Instantly addressed critical safety issues, and implemented OH&S policy and procedure, including a safety committee and map, achieving a safe work environment with zero major injuries. • Exposed and eradicated theft operating collaboratively between warehouse and transport staff, capturing lost savings of $250k.• Elevated company image via key housekeeping initiatives, including addressing warehouse and fleet cleanliness, and introducing staff uniforms. Show less

Excelled in newly created role, leading team to deliver change that enriched business performance, aligned team members to business goals and re-engineered business processes to vastly improve service levels, internally and externally.Fully responsible for all operations of the Service Group (Human Resources, Customer Service, Supply Chain and Warehousing & Logistics). Managed 4 direct reports in a team of 33 responsible for service delivery to 6 internal and up to 5 external service… Show more Excelled in newly created role, leading team to deliver change that enriched business performance, aligned team members to business goals and re-engineered business processes to vastly improve service levels, internally and externally.Fully responsible for all operations of the Service Group (Human Resources, Customer Service, Supply Chain and Warehousing & Logistics). Managed 4 direct reports in a team of 33 responsible for service delivery to 6 internal and up to 5 external service contracts. Key Achievements• Centralised operations from three offices to one location, including sourcing, negotiating and refurbishment of alternate building, while maintaining seamless business operations.• Championed $1M building/office re-development, delivered on time and within budget. Handled feasibility studies, builder contracts & initial tenant lease which is still in operation. • Negotiated purchase of $1.7M offices in Neutral Bay, NSW and subsequent $550K refurbishment to modern, high quality standards.• Led start up business in New Zealand, advancing from zero to $2 million turnover in less than 18 months, including undertaking extensive market research to source an efficient, cost effective backroom service provider to support sales and marketing operations.• Facilitated handover of the transfer of staff and stock etc., following the sale of Wine Source to Evans & Tate, and successfully negotiated a service contract worth $2.1M per annum. • Optimised cohesion and performance between cross-functional customer service, supply chain and human resources teams, resulting in delivery of first class customer service nationally.• Facilitated Board operations as member, appraising and coordinating long term plans and providing specialist advice on financial and manpower resource utilisation, and instrumental in key business activities, including mergers and sales of business units, and acquisition of new and existing businesses. Show less

Amcor Business Services was established as the vehicle to implement a shared services approach to centralise common routine processes into one centre where best practices and high levels of processing efficiency were achieved. Key Achievements• Centralised payroll and HR functions for the Amcor Group, then 90 sites with 69 pay points operating 16 different systems and impacting 13,500 employees.• Successful completion resulted in cost savings of $1.3M• Facilitated… Show more Amcor Business Services was established as the vehicle to implement a shared services approach to centralise common routine processes into one centre where best practices and high levels of processing efficiency were achieved. Key Achievements• Centralised payroll and HR functions for the Amcor Group, then 90 sites with 69 pay points operating 16 different systems and impacting 13,500 employees.• Successful completion resulted in cost savings of $1.3M• Facilitated conflict resolution with internal parties resisting organisational change. Show less

• Actively participated as part of the management team to achieve the strategic and operational objectives of the business with emphasis on the operational, accounting and administrative functions.• Project Evaluations and Implementations; financial analysis of all capital expenditure, participated in sales contract tenders to ensure correct price setting and viability, co-ordinated and facilitated cost reduction initiatives via cross-functional teams.

Part of the management team that established the green fields manufacturing operation including:• Negotiation of agreement with senior officials of AMWU and represented company in Australian Industrial Commission. • Establishment of the vision, values and code of behaviour for the operation and implementation of consultative networks for operation running 24 hours per day 365 days per year. • Establishment of business practices and systems and development of business plans and… Show more Part of the management team that established the green fields manufacturing operation including:• Negotiation of agreement with senior officials of AMWU and represented company in Australian Industrial Commission. • Establishment of the vision, values and code of behaviour for the operation and implementation of consultative networks for operation running 24 hours per day 365 days per year. • Establishment of business practices and systems and development of business plans and implementation of programs to deliver strategic objectives. Show less

• Audit and Business Services• Internal Audit • Training Department • Receiverships and Administration